Application Support Engineer

Saxon Global • Wilmington, NC

1d

About The Position

We are seeking an experienced Application Support Engineer to join our team. This role is crucial for providing hands-on production support within Capital Markets or other trading environments. You will be responsible for managing major incidents, leading cross-team investigations, and ensuring the resolution of complex technical issues. A strong understanding of ITIL service management principles and proficiency with various monitoring and ticketing tools are essential. The ideal candidate will possess excellent communication skills and a data-driven approach to performance and reliability improvement.

Requirements

• 5+ years of hands-on experience in front-office production support within Capital Markets or other trading environments.
• Strong technical expertise in Linux and Windows administration.
• Strong technical expertise in SQL (complex queries, stored procedures, performance tuning).
• Strong technical expertise in Scripting (Shell, Python, Perl, or similar).
• Strong technical expertise in Database and infrastructure fundamentals.
• Proven ability to manage major incidents, lead cross-team investigations, and drive issues to resolution.
• Solid understanding of ITIL service management (Event, Incident, Problem, and Change).
• Proficiency with Control-M, Geneos, ServiceNow, and enterprise monitoring tools.
• Excellent communication and composure when interacting with traders, senior stakeholders, and technology partners.
• A data-driven mindset, comfortable using metrics and trend analysis to improve performance and reliability.

Responsibilities

• Provide hands-on production support within Capital Markets or other trading environments.
• Manage major incidents, leading cross-team investigations.
• Drive issues to resolution.
• Apply ITIL service management principles (Event, Incident, Problem, and Change).
• Utilize enterprise monitoring tools for performance and reliability.
• Improve performance and reliability using metrics and trend analysis.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed