Application Support Engineer

MillTech•New York, NY

6d•Hybrid

About The Position

As Application Support Engineer at MillTech you will play a key role in ensuring the reliability, scalability, improvement and smooth operation of our platform and infrastructure. You will contribute through incident response, proactive monitoring, automation and close collaboration with engineering and business teams. As our first technical hire in the US, you’ll be the on-the-ground engineering presence in our New York office and extend our platform coverage into US working hours.

Requirements

A strong foundation in application support and site reliability engineering with experience supporting production environments
Understanding of SRE principles including SLIs, SLOs, error budgets and blameless post-mortems
Experience with observability and monitoring tools (e.g. Datadog)
Experience with cloud platforms (e.g. AWS, Azure)
Proficiency in at least one programming or scripting language (e.g. Typescript, .NET, Bash, PowerShell)
Knowledge of SQL and experience in database management
Understanding of networking fundamentals, Linux and Windows systems
Strong problem-solving skills and remain calm under pressure
A proactive approach to identifying and resolving technical challenges
Effective time management skills for efficient prioritisation
Foster a culture of delivering high levels of customer satisfaction
Strong communication skills to convey technical concepts to both technical and non-technical stakeholders

Nice To Haves

Experience with infrastructure-as-code tools (e.g. Terraform, CloudFormation / CDK)
Knowledge of DevOps deployment practices and tooling (e.g. TeamCity, Octopus Deploy, Docker)
Experience in the financial sector
Exposure to AI/ML platforms, prompt engineering, or building integrations with LLM APIs

Responsibilities

Investigate, own and resolve incidents across the platform and infrastructure
Work closely with cross-functional teams to ensure a rapid response to issues
Build and maintain runbooks, post-mortems and internal documentation to facilitate knowledge sharing
Implement and continuously improve observability through monitoring, alerting and dashboards
Reduce operational overhead through automation and reliability-focused engineering
Actively participate in the innovation and continuous improvement of our support processes and applications
Train, coach and monitor the performance of members of the UK on-call support rota