Application & Support Engineer, Optical
About The Position
The Optical Engineer provides technical expertise, primarily in Ansys optics simulation tools, to support PADT customers and assist PADT’s ANSYS sales team through strategic pre-sales and technical scoping. The role applies engineering knowledge, simulation experience, problem-solving ability, communication skills, and eagerness to learn. The position must be performed from PADT’s offices in Tempe, Arizona, or Lakewood, Colorado, and involves occasional travel of approximately 10–15%. Access to U.S. export-controlled information is required; for applicants who are not U.S. persons as defined in the posting, a final offer is contingent on obtaining government authorization for access.
Requirements
- Bachelor of Science in Optics, Physics, Electrical Engineering, or a related field.
- At least one year of experience with optics and/or photonics simulation tools, such as Ansys Zemax and/or Speos, for optical device and component design and simulation.
- Ability to work effectively independently and in diverse team environments.
- Strong problem-solving skills and ability to develop practical engineering solutions to challenging optics and photonics problems.
- Excellent English verbal, written, and presentation skills.
- Proficiency with Microsoft PowerPoint, Word, and Excel.
- Familiarity with scripting or programming, such as Python or MATLAB, for workflow automation and data processing.
- Availability for occasional travel of approximately 10–15%.
- Ability to work from PADT’s offices in Tempe, Arizona, or Lakewood, Colorado.
- For applicants who are not protected individuals under the Immigration and Nationality Act, eligibility for a final offer is contingent on obtaining U.S. Government authorization to access U.S. export-controlled information.
Nice To Haves
- Master’s degree.
- GPA of 3.0 or higher.
- Familiarity with Linux operating systems.
- Laboratory experience with optical characterization, measurement, or alignment.
- Experience with additional Ansys products or multiphysics workflows coupling optics/photonics with thermal, structural, or electrical behavior.
- Familiarity with version control and basic software development or data analysis practices for simulation post-processing.
Responsibilities
- Answer customer questions about software use and applicability, and help identify and implement workarounds for customer problems.
- Maintain accurate records of customer interactions, including use of a Customer Relations Management system.
- Identify opportunities to improve processes for PADT customers and within PADT.
- Support the software sales team as a technical resource throughout the sales process.
- Participate virtually and in person with the sales team, prospects, and customers, using sales knowledge and technical skills to advance sales opportunities.
- Identify simulation opportunities with potential customers and match PADT and ANSYS solutions to customer needs.
- Define customer requirements and help determine customer processes and workflows.
- Create and present technical product demonstrations to customers and prospects.
- Benchmark ANSYS tools and collect performance and accuracy metrics.
- Educate colleagues in areas of expertise and participate in training to develop expertise in other areas.
- Assist in developing formal sales proposals to ensure technical accuracy.
- Coordinate and deliver sales collateral, including presentations for customers and prospects.
- Present PADT’s expertise and capabilities to prospects and customers and help grow relationships.
- Create training materials and conduct training classes as needed.
- Develop technical marketing materials, including tutorials, blog postings, and videos.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
