Application Support Engineer II

Ryder Supply Chain Solutions•Coral Gables, FL

1d•Onsite

About The Position

The Application Support Engineer II role combines advanced application support with engineering-level troubleshooting across enterprise platforms. Engineers will take lead on complex issues, identify root causes, and implement fixes to improve system stability. Independently resolves moderately complex issues and contributes to system-level stability and improvements. This role serves as a key escalation point and minimizes reliance on development teams. This role is part of Ryder’s Technology Talent Incubator Program—an accelerated career pathway designed to launch the next generation of technology professionals. You’ll gain hands-on experience supporting enterprise systems while building exposure to cutting-edge areas such as cloud platforms, cybersecurity, data engineering, and artificial intelligence. Through real-world problem solving, mentorship, and continuous learning, the program is designed to fast-track your growth and prepare you for future roles across Ryder’s technology organization, including engineering, data, automation, and security-focused positions.

Requirements

Bachelor's Degree in Computer Science, MIS, or related field
Two (2) years to Four (4) years or more in Application support or development
Programming experience (SQL, Python, JavaScript, or TypeScript) Advanced
Ability to learn and work across diverse technologies (e.g., Salesforce, .NET) Intermediate
Experience with SQL/data querying Intermediate

Nice To Haves

Familiarity with APIs and integrations Intermediate
Experience with RCA/problem management Intermediate

Responsibilities

Troubleshoot and resolve moderately complex and sometimes ambiguous incidents across applications and integrations
Perform advanced data analysis and debugging to identify root causes of system issues
Implement configuration changes and light development fixes to resolve issues and improve system performance
Own issues end-to-end, including diagnosis, resolution, validation, and documentation
Identify systemic issues and contribute to long-term solutions and process improvements
Partner with development teams to refine escalations and reduce repeat issues
Contribute to knowledge base improvements and automation opportunities
Operates with moderate to high independence; handles most issues without guidance
Impacts team-level processes and contributes to cross-team issue resolution
Provides guidance and support to Level I engineers
Participate in training and development activities within the Talent Incubator Program