Application Support Analyst

University of North Texas System • Denton, TX

19h • Hybrid

About The Position

This position on the Enterprise Systems team provides primary system support for the Learning Management System, Canvas, document business requirements and provides faculty user support while overseeing a help desk team of student workers.

Requirements

• Bachelor's degree in related field and three years of work experience in computing, information systems, or related field; or any equivalent combination of education, training and experience.
• Ability to analyze, organize and prioritize work while meeting multiple deadlines.
• Ability to recognize, analyze, and solve a variety of problems.
• Ability to identify problems, evaluate alternatives and implement effective solutions.
• Ability to work successfully as a member of a team and independently with moderate supervision.
• Skill in communicating effectively in writing and talking with others to convey information effectively and appropriately to meet the audience's needs.
• Skill in creating, organizing and maintaining technical documentation in a variety of formats.
• Skill in providing effective customer service through both written and oral communications. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Knowledge of SQL, database structures, Peoplesoft, LMS, and related IT systems, and distance learning business processes.

Nice To Haves

• Bachelor’s degree or three years of work experience in a Learning Management System, information systems, or related field; or any equivalent combination of education, training and experience.

Responsibilities

• Reviews, analyzes, and modifies systems including configuration, troubleshooting, training and testing to support software applications and associated business processes.
• Evaluates information technology needs and then architects new or modifies existing systems, and/or processes to meet the user needs.
• Creates technical specifications and documentation based on business requirements.
• Assists in testing, upgrades and installation of IT systems.
• Works on multiple projects with competing deadlines requiring strong attention to detail.
• Provides system management and support for the Learning Management System.
• Supervises the LMS helpdesk team.

Benefits

• TRS Eligible

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level