Application Support Analyst

Custom Computer Specialists • Hauppauge, NY

1d • $55,000 - $65,000

About The Position

We are seeking a detail-oriented Application Support Analyst to maintain, troubleshoot, and enhance business-critical applications. This role ensures optimal system performance, minimizes downtime, and provides technical support to end users.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience)
• Experience in application support, IT support, or a similar role
• Strong troubleshooting and analytical skills
• Knowledge of SQL and database management
• Familiarity with operating systems (Windows/Linux)
• Experience with ticketing systems (e.g., ServiceNow, Jira)
• Understanding of ITIL processes (incident, problem, change management)
• Strong communication and customer service skills
• Experience with monitoring tools (e.g., Splunk, Dynatrace)
• Basic scripting knowledge (Python, Bash, or PowerShell)
• Knowledge of cloud platforms (AWS, Azure, or GCP)
• Experience supporting SaaS or enterprise applications
• Problem-solving mindset
• Attention to detail
• Ability to work under pressure and meet deadlines
• Team collaboration
• Adaptability and continuous learning
• Exceptional and proven customer service skills.
• Ability to troubleshoot and report on hardware and software problems.
• Understanding of wireless devices, and process to connect them to a wireless network.
• Excellent verbal and written communication skills.
• Outstanding organizational and time management skills.
• Well versed with Microsoft office Suite (Win and Mac versions).
• Strong and consistent work ethic.

Responsibilities

• Provide technical support for business applications and systems
• Investigate, diagnose, and resolve application issues and incidents
• Monitor system performance and proactively identify potential problems
• Manage and respond to support tickets within agreed SLAs
• Perform root cause analysis and implement long-term fixes
• Collaborate with development teams to resolve bugs and deploy updates
• Maintain application documentation, user guides, and support procedures
• Support system integrations, APIs, and data workflows
• Assist with system upgrades, patches, and releases
• Ensure data integrity and security compliance
• Perform other job-related duties as assigned

Benefits

• Medical and dental plans
• Company paid vision and short and long term disability plans
• Flexible spending programs including Healthcare, Dependent Care, Transit and Parking
• 401K with employer match
• Tuition reimbursement
• Onsite fitness center (or gym membership reimbursement for client or satellite based employees)
• Company paid life Insurance
• Paid holidays and vacation
• Technical certification gift card rewards program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level