Application Support Analyst

Presbyterian Medical Services•Albuquerque, NM

2d•Onsite

About The Position

This is a professional position with active participation in the successful daily support of IT applications. In coordination with management, provides technical support and project deployment support to ensure efficient ongoing operation and use of IT Applications. Provide day-to-day support for enterprise healthcare applications, including troubleshooting, incident management, and root cause analysis. Collaborate with IT teams, vendors, and end users to ensure system performance, support upgrades, and deliver user training.

Requirements

Associate's degree in Computer Science, Business Administration, Information Management, Systems Analysis or related field; OR high school diploma / GED and a combination of relevant education and/or experience totaling two years may be accepted in lieu of degree.
Minimum two years of healthcare, business administration, or other directly related experience.
Experience supporting Patient Care and Enterprise IT Applications.
Proficiency using computers and desktop software systems.
Experience working as a team to deploy enterprise-level software deployments and upgrades.
Demonstrated history of performing application troubleshooting/incident response to identify and resolve end-user issues.

Nice To Haves

Knowledge of or experience with financial management, accounting principles, medical reimbursement, database and query tools (SQL) and Nextgen preferred.

Responsibilities

Provide day-to-day support for enterprise healthcare applications, including troubleshooting, incident management, and root cause analysis.
Collaborate with IT teams, vendors, and end users to ensure system performance, support upgrades, and deliver user training.
Perform application troubleshooting/incident response to identify and resolve end-user issues.