Application Support Analyst

Class Valuation•Troy, MI

4d•Onsite

About The Position

Application Support Analyst Class Valuation combines innovative technology, nationwide appraiser coverage, and strong client relationships to deliver fast, accurate, and compliant valuation services. The Application Support Analyst supports this mission by optimizing system performance, resolving issues, and enhancing user experience across internal teams, appraisers, and lending partners. Position Summary The Application Support Analyst fills a variety of roles within the business support team, but their primary goal is to perform technical configuration tasks related to operational escalations. They also serve as intermediaries between executive decision-makers, management teams and IT professionals to keep track of business performance, conduct process mapping and identify internal inefficiencies. This role is critical particularly when new processes and technical improvements are introduced.

Requirements

Proficient at process mapping
Project management experience
Systems implementation experience
Comfortable with databases and data integration
Expert ability to ask WHY and figure out a way to do things better
Strong written and oral communication skills
Ability to read, analyze and interpret common financial reports, and legal documents
Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community
Ability to write speeches and articles for publication that conform to prescribed style and format
Ability to effectively present information to senior and executive management teams, public groups and/or boards of directors

Nice To Haves

3-5 Years Direct Work Experience in Process Improvement or Business Analysis field
Technically Competent with Various Software Programs and Integrations
Strong skillset in Microsoft Excel and reporting analysis
Clear Verbal and Written Communication Skills
Strong Attention to Detail
Ability to Work in Fast-Paced Environment and Meet Deadlines
Capability to Work both Independently and as part of a Team
Problem-Solving Mindset with Ability to Multitask
Self-Motivated: Ability to Work with Minimal Supervision
Persuasive, Encouraging, Motivating Personality
Ability to Learn, Understand, and Apply New Technologies

Responsibilities

Evaluate employee and client needs, internal workflows and business processes
Oversee detailed business analysis and process reengineering projects
Collaborate with business and IT leaders to create new process designs
Interpret complex data and business metrics for relevant stakeholders
Document business process modeling activities for future reference
Serve as liaison between IT and business stakeholders
Identify issues and risks
Bring inconsistencies and problems to the attention of management
Collects data to identify root cause of problems
Work with Product Management team to define new features (what they are and why we do them) and collaborate with team members to build functional specs.