Technology Support

JPMorganChase • Boston, MA

4d

About The Position

Join Us at 55ip & Help the Wealth Management Industry Move Forward. Working at 55ip, a separately branded subsidiary of J.P. Morgan, means standing at the intersection of finance and technology—and at the cutting-edge of wealth and asset management. Application Support Analyst (602) provides L2 production support for business-critical applications, focusing on incident triage and resolution, monitoring and alert handling, root-cause analysis, and support for releases/changes. The role partners with engineering and business teams to maintain application availability, meet SLAs, and drive operational improvements through documentation, automation, and problem management.

Requirements

• L2 production support for business-critical applications
• Incident triage and resolution
• Monitoring and alert handling
• Root-cause analysis
• Support for releases/changes
• Partnering with engineering and business teams
• Maintaining application availability
• Meeting SLAs
• Driving operational improvements through documentation, automation, and problem management

Responsibilities

• Executes small to medium projects independently with initial direction and eventually graduates to designing and delivering projects by yourself
• Leverages technology to solve business problems by writing high quality, maintainable, and robust code following best practices in software engineering
• Support the application systems and the technologies associated with the daily operations of the business, in a timely manner, ensuring a reliable and scalable production environment.
• Responsible & accountable for triaging and escalating production issue causing outages.
• Recognizes the toil within your role and proactively works towards eliminating it through either systems engineering or updating application code
• Create and maintain runbooks, SOPs, and knowledge articles; document known errors/workarounds.
• Understands observability patterns and strives to implement and improve service level indicators, objectives monitoring, and alerting solutions for optimal transparency and analysis.
• Automate repetitive tasks, and enhance reliability.
• Ability to work in a large, collaborative team and demonstrates the willingness to vocalize ideas with peers and managers
• Understanding of how to prioritize and adjust work plans to adapt to changes in assigned responsibilities and projects
• Adhere to processes, company policies, required to deliver high quality services to clients & partners.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed