Application Support Analyst

CAI•,

3d•Remote

About The Position

CAI is hiring an Application Support Analyst to support critical business applications for a global Fortune 500 client. This is a full-time, remote position supporting East Coast business hours. The schedule is Tuesday through Saturday from 8:00am-4:30pm ET. This role is ideal for an IT professional with at least one year of experience who is looking to gain hands-on experience supporting and troubleshooting enterprise applications. Candidates must be based in the continental United States. Only candidates without a need for sponsorship now or in the future will be considered.

Requirements

Bachelor’s or Associate’s Degree in Information Technology or an equivalent combination of education and experience
Unix and Linux command line experience and knowledge
Ability to prioritize work
Excellent analytical and problem-solving skills
Based in the continental United States
Able to work Tuesday - Saturday 8:00am-4:30pm ET

Nice To Haves

Knowledge of SQL Server databases
Exposure to C/C++
Scripting and automation experience

Responsibilities

Resolve process, application and software issues within Linux servers, databases and other mission-critical systems
Communicate and escalate application-related problems and issues to key stakeholders including management, development teams, end users and business leaders
Test fixes and perform post-resolution follow-ups to ensure problems have been adequately resolved
Write technical procedures and documentation for applications including operations documentation and user guides
Perform routine maintenance and updates on applications and servers
Use knowledge and judgment to diagnose issues reported to L3 support and resolve them efficiently
Monitor the L3 mailbox and ensure all inquiries and requests are addressed
Identify recurring problem trends and ensure troubleshooting efforts are completed