Application Support Administrator
About The Position
Everforth ECS is seeking an Application Support Administrator for its Huntsville, Alabama office. The role supports a premier law enforcement organization by assisting agents, analysts, and other professionals with technology used in mission-critical response operations, including work involving terrorism, espionage, cyber threats, and major criminal activities. The position involves implementation, integration, and support of computer systems, with an emphasis on providing timely, efficient, courteous, accurate, and professional technical assistance. This position follows a shift-work schedule and includes an on-call rotation, weekends, and holidays. Candidates must be flexible in their availability. Shift preferences may be considered but are not guaranteed; shifts are assigned according to operational needs and management direction.
Requirements
- Current Top-Secret Clearance, with the ability to obtain SCI/CI-Poly if required for contract compliance.
- At least 1 year of experience supporting application personnel.
- Intermediate problem analysis and problem-solving skills.
- Strong attention to detail and accuracy in documentation.
- Some previous experience providing technical support in a business environment.
- Strong interpersonal skills.
- Basic understanding of IT Service Management processes.
- Flexibility to work shifts as assigned based on operational needs, including weekends and holidays, and participate in an on-call rotation.
Responsibilities
- Install investigative and analysis applications and manage end-user access requests.
- Guide and train end-users on access denial, application navigation, and technical errors.
- Use IP Monitor to monitor the functionality and efficiency of investigative and analysis applications across various platforms.
- Report issues to application vendors and collaborate with vendors to resolve problems.
- Handle customer IT queries through multiple channels, including phone and self-service.
- Provide technical support to customers with varying levels of computing skills.
- Document comprehensive diagnostic details in tickets after troubleshooting.
- Draft Standard Operating Procedures (SOPs).
- Demonstrate basic knowledge of information security policies and procedures.
- Maintain an after-hours on-call roster.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
