Application Specialist

Guardian Chemicals Inc.•Fort McMurray, AB

4d•Onsite

About The Position

Better Chemistry for a Better Future. We believe that we can create a better future for our communities, customers, and employees by doing chemistry better. When we create safer, more efficient, more environmentally responsible chemistry and apply it using the best people and technology available we can make a huge impact. With over 60 years of research & development driven progress in specialty chemistry, Guardian Chemicals has worked hard to earn our reputation as a leader in the space. Our team, unified through their shared vision and core values, work together to support our customers and the industries they serve to drive a cleaner, safer, and more efficient industry forward. Based in Sturgeon County, Alberta, Guardian provides direct chemical, equipment, and specialized service technologists to a large variety of primary and secondary industries throughout Canada, the USA, and internationally. Guardian currently has three main divisions: industrial, water treatment, and wood products. Our Core Values Seek Understanding – Ask, listen, absorb Growth Mindset – Always looking to develop Initiative – Take the first step, go beyond Grit – Perseverance through determination Courage – Try what scares you, trust those around you, say what matters Elevate Others – Create heroes in those around you Purpose The Application Specialist is the primary service provider to ensure that Guardian treatment programs perform at the least cost operating scenario within customer sites. The Applications Engineer works closely with Account Managers, Subject Matter Experts, and the Industrial Sales Director to maintain a high level of customer satisfaction through achieving a high-performance standard.

Requirements

Team player with strong interpersonal and collaboration skills.
Excellent communication skills both written and verbal.
Self-starter with the ability to get multiple tasks done within a workday.
Positive attitude with the ability to connect and communicate with a diverse range of client contacts.
A strong mechanical aptitude and the desire to be in a hands-on role.
Excellent organizational, planning, problem solving, decision making and time management skills.
Physical capability to manage stairs, ladders, and some moderate lifting (up to 50lbs).
Excellent computer skills that include the use of MS Office Suite of products.
Previous experience in customer facing roles

Nice To Haves

Post-secondary education in Science or Engineering is considered an asset.
Post-secondary experience with petroleum or chemical engineering systems is considered an asset.
The ideal candidate is a life-long learner and strives for career advancement through a progressive career strategy of becoming a Team Leader or Sales Account Manager.
The candidate prefers an environment of accountability where rewards are aligned with results and customer success.

Responsibilities

Visit client sites to conduct chemical testing to ensure programs are at optimal levels.
Write Technical Service Reports for clients which document successful application of chemical treatment programs within the DATAGUARD software application.
Achieve target system performance through adjustment of chemical dosages and optimization of equipment
Assist in account management through ensuring inventories are maintained at proper levels and that all preventive maintenance is performed on equipment to ensure reliable operation and optimum performance.
Communicate with customers to ensure that the treatment program is a strong collaborative effort where Guardian oversight assures success.
Work safely and with minimal supervision in all aspects of the role including vehicle travel to various sites.
Ensure all hazard assessments are completed when necessary and provide training for customers on safe handling and procedures related to chemicals.
Support the sales team through participation in new account set up and in training and mentoring new staff members.
Ensure key account information and customer notes are accurate and up to date in the CRM.
Continuously learn through extensive training and hands on experiences to become a SAGD, Mining, and Industrial cleaning chemical specialist.
Support the Mission, Vision and Core Values of Guardian through your proactive nature and positive attitude.
Comply with and support our Quality and Environmental Health and Safety Policies and Procedures.