Application Specialist
About The Position
The position is for a techno-functional IT support analyst to support Supply Chain/Logistics applications. Provide day to day support for issues related to Supply Chain/Logistics applications by investigating problems and providing resolutions of issues. Also work with vendors and engineers for resolving issues/bugs with various applications. Participate in Supply Chain/Logistics applications development life cycle to understand the application functionality. Assist in the configuration of the Supply Chain/Logistics applications to achieve business objectives. Triage and resolve technical issues related to the applications. Assisting with prioritization of tickets, enhancements and overall stabilization efforts.
Requirements
- Associate Degree in Computer Science or related field is preferred.
- Minimum of 3 years of experience in working as a Application Support Specialist or similar roles with hands-on experience in resolving application issues.
- Knowledge of Supply Chain/Logistics application and basic understanding of Supply Chain/Logistics business processes is required.
- Good understanding of Change management and SDLC.
- Hands on experience of technical troubleshooting is required.
- Ability to create design documents, SOPs, technical support documents is required.
- Good analytical and problem solving skills.
- Excellent verbal communication and organizational skills - able to bring forward a vision or opinion.
- Must be able to read, write, speak, and understand English.
Nice To Haves
- Knowledge of SQL and query writing is preferred.
- Knowledge of Tableau reporting solutions and/or any programming language is a plus.
- Knowledge of Jira (or other issue and project tracking tool), Splunk (or other application monitoring tool) is an advantage.
Responsibilities
- Provide day to day support for issues related to Supply Chain/Logistics applications by investigating problems and providing resolutions of issues.
- Work with vendors and engineers for resolving issues/bugs with various applications.
- Participate in Supply Chain/Logistics applications development life cycle to understand the application functionality.
- Assist in the configuration of the Supply Chain/Logistics applications to achieve business objectives.
- Triage and resolve technical issues related to the applications.
- Assist with prioritization of tickets, enhancements and overall stabilization efforts.
Benefits
- Full-Time Salary Position with a competitive salary.
- Medical, Dental, and Vision benefits.
- 401K with company match.
- A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more.
- A great wellness program to keep you healthy and happy both physically and mentally.
- Access to opportunities to expand your skillset and share your knowledge with others across the organization.
- A company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development.
- A seat in one of the fastest-growing companies in the country.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
