Application Specialist

Anatomage, Inc.•Tampa, FL

4h•$60,000 - $80,000•Remote

About The Position

As an Application Specialist, you will primarily be working on customer engagement and experience within the Anatomage Table team. We are growing at a rapid pace and are seeking Application Specialists to: train customers both virtually and in-person on Anatomage products; prepare training resources and activities to be used in the classroom; thoughtfully answer customers inquiries and support questions; and gather helpful customer feedback to improve the quality of our products to exceed our customers’ expectations. This specific role will also spend their time working on other internal projects such as contributing to software testing, creating videos for our marketing teams, and other projects that may arise surrounding the Anatomage Table. This person will be an integral part of the team, working alongside a group of subject matter experts who have an impact on our educational resources that we provide. The ideal candidate has a passion for customer success with a degree in Biology, Chemistry or any other related sciences with some experience in Anatomy & Physiology. This person must have strong communication and presentation skills and enjoy working in a fast-paced environment. This is the perfect opportunity for someone looking to participate in next-generation 3D anatomy visualization. This is a remote position and will require reporting out of either Tampa, FL, Atlanta, GA or Oklahoma City, OK.

Requirements

Strong software and technology knowledge
Strong verbal and written communication skills
Ability to speak with educational instructors and medical professionals and ask intelligent questions
Customer Outreach
Problem solving skills
Self-motivated, reliable, and responsible
Ability to work efficiently and effectively with minimal supervision
This role requires travel approximately 25% of the time to customer sites across the US

Nice To Haves

Tutoring or teaching experience
Experience in sales or customer service
Experience in the medical or dental industry
Familiarity with anatomy
Experience with technical support
Genuine customer empathy, eager to learn and assist

Responsibilities

Product training and demonstrations (up to 25% travel required to customer sites)
Develop product contents and activities for customers
Diagnose and resolve software and hardware support issues
Provide on-call product support for US customers in Southeast and Southwest time zones
Project research and development as needed
Present team accomplishments and progress