Application Specialist

Dayforce

2d•$65,900 - $103,000•Remote

About The Position

An Application Specialist is responsible for ensuring that a particular software application is functioning optimally and meeting the needs of its end-users by providing technical support, monitoring performance, and providing training and guidance. This role involves providing technical support to customers, troubleshooting software issues, and resolving Dayforce application-related inquiries. The specialist will answer customer questions and offer guidance on the effective use of the Dayforce software application. Collaboration with developers and cross-functional teams is key to identifying, troubleshooting, and resolving software issues or defects. The role also includes delivering customer guidance, training, and ongoing support to promote effective use of the Dayforce software application, maintaining documentation and knowledge base articles, and staying current with Dayforce software features, enhancements, and updates. Communication regarding service scope and potential billable services for requests outside standard support is also a responsibility. Continuous learning about the software application, HCM modules, and related business processes is essential to support evolving customer needs.

Requirements

Salesforce experience is required, including hands-on experience using Salesforce to manage customer cases, track issues, document interactions, and support customer-facing service or application support workflows.
Bachelor’s degree in a related field or equivalent work experience.
Strong analytical, problem-solving, communication, and interpersonal skills.
Ability to collaborate effectively across teams and departments.
Comfortable working in a dynamic, fast-paced environment with evolving processes, priorities, and customer needs.
Demonstrated openness to learning and utilizing AI-driven tools and technologies to enhance problem-solving, communication, and operational efficiency.
Strong customer-service mindset with a commitment to timely follow-up, clear communication, and consistent ownership of customer issues through resolution in alignment with our Global Support Standards.

Nice To Haves

Bilingual proficiency in English and French is a plus.
Experience supporting US payroll, tax, year-end processes, and benefits administration is strongly preferred.
Exposure to US CAN payroll is considered an asset; however, candidates must be willing to learn and support Global payroll processes (ex. CAN, APJ, MAU, etc.) and cross-train across multiple Human Capital Management (HCM) modules, including HR, workforce management, benefits administration, and talent management.

Responsibilities

Provide technical support to customers, including troubleshooting software issues and resolving Dayforce application-related inquiries.
Answer customer questions and provide guidance on the effective use of the Dayforce software application.
Collaborate with developers and cross-functional teams to identify, troubleshoot, and resolve software issues or defects.
Deliver customer guidance, training, and ongoing support to promote effective use of the Dayforce software application.
Maintain documentation and knowledge base articles to support issue resolution and customer self-service.
Stay current with Dayforce software features, enhancements, and updates, and communicate changes to customers.
Communicate service scope and discuss when customer requests fall outside standard support offerings or require billable services.
Continuously expand knowledge of the software application, HCM modules, and related business processes to effectively support evolving customer needs.