Application Specialist

Stanley Black & Decker, Inc.•Ohio USA - Remote, OH

1d•$67,200 - $108,200•Remote

About The Position

Lenox is seeking a hands-on Application Specialist to provide field-based technical support to customers using band saw machines and related equipment. The role focuses on troubleshooting and diagnosing mechanical, hydraulic, alignment, calibration, and performance issues; making machine adjustments and minor repairs; supporting product trials; and training customers and distributors. The specialist works with customers, distributors, Territory Account Managers, and internal teams to improve equipment uptime, reliability, cutting performance, and overall productivity. The position involves daily travel across a multi-state territory, regular overnight travel, and occasional travel outside the territory. The role may also support other Application Specialists and customer needs outside the assigned territory. The successful candidate will evaluate customer applications and operating conditions, recommend products and corrective actions, support machine testing and evaluations, and document service and account activity in Salesforce or other reporting tools. The posting describes the position as remote and field-based, with Cincinnati, Ohio listed as a location. Compensation is a total target cash range of $67,200 to $108,200, inclusive of base salary and target variable cash compensation, with eligibility for a sales incentive plan or commission. Annual merit increases may also be available. Lenox is part of the Stanley Black & Decker family of brands. The company describes its culture as innovative, collaborative, diverse, and inclusive, with career development opportunities, learning resources, and an emphasis on community involvement and sustainable business practices.

Requirements

3–5 years of hands-on experience in mechanical, electro-mechanical, automotive, diesel, hydraulic, pneumatic, industrial maintenance, machining, machine repair, or field service environments, or an Associate’s or Bachelor’s degree in a related technical field with relevant practical experience.
Strong mechanical aptitude and troubleshooting ability.
Working knowledge of hydraulic, electrical, pneumatic, and mechanical systems.
Experience using hand tools and performing machine adjustments, calibration, and minor repairs.
Ability to diagnose equipment problems, identify root causes, and recommend corrective actions.
Strong verbal, written, and presentation skills, including the ability to explain technical issues and solutions clearly to customers and internal teams.
Ability to work independently in a field-based role and manage priorities across a multi-state territory.
Strong time management and organizational skills.
Proficiency in Microsoft Word, Excel, and PowerPoint.

Nice To Haves

Experience with Salesforce.com or another CRM platform.
Customer-facing technical support or field service experience.
Experience in industrial maintenance, automotive repair, diesel repair, hydraulic systems, machining, or machine tool environments.
Experience training operators, maintenance personnel, distributors, or customers.
Familiarity with industrial sawing equipment, machine tools, or related manufacturing equipment.
Prior industrial sales support experience.

Responsibilities

Troubleshoot customer band saw machine and application issues involving mechanical, hydraulic, alignment, calibration, and performance-related problems.
Diagnose root causes and recommend practical corrective actions to restore machine function and improve reliability.
Perform minor repairs, machine adjustments, setup support, and calibration at customer and distributor locations.
Support product testing, machine evaluations, and application trials in customer environments.
Train operators, maintenance personnel, distributors, and customers on machine setup, sawing fundamentals, troubleshooting, and best practices.
Maintain, calibrate, and troubleshoot distributor welding equipment and related systems.
Evaluate customer applications and operating conditions to recommend effective and cost-efficient products for improved sawing performance.
Partner with Territory Account Managers and internal teams to support customer needs, prioritize service requests, and provide technical expertise during customer visits.
Document customer issues, machine conditions, product performance, and account activity in Salesforce or other reporting tools.
Stay current on machine systems, controls, sawing applications, new product developments, industry trends, machine technology, and competitive solutions.
Help customers improve productivity, machine uptime, cut quality, and overall process performance.
Travel daily across the territory, including regular overnight travel, and occasionally travel outside the territory to support other Application Specialists and customer needs.

Benefits

Medical insurance
Dental insurance
Life insurance
Vision insurance
Disability benefits
401(k) retirement benefits
Employee Stock Purchase Plan
Paid time off, including paid vacation, holidays, and personal days
Tuition reimbursement
Discounts on Stanley Black & Decker tools, products, and partner programs
Wellness program
Learning and development resources, including Lean Academy and an online university