Application Specialist - Cutting Tools

Guhring•Brookfield, WI

About The Position

Under the direction of the VP of Product Management & Business Development, the Application Specialist extends the sales team by providing technical cutting-tool support to customers and Guhring employees. The role works closely with management, sales, customer service, and marketing on projects requiring technical assistance. Support is primarily delivered by phone and email, with other channels including web blogs and online chat. The position may involve occasional customer-site visits, training, trade shows, and work in the test lab.

Requirements

High school diploma and at least five years of related experience in the machining trades.
In-depth knowledge and understanding of machining principles and practices.
Ability to understand machining application information communicated by customers and provide applied cutting-tool solutions.
Ability to read blueprints and visualize complex part geometries and machining setups.
Ability to provide speed and feed recommendations using basic machining formulas.
Excellent verbal and written communication skills.
Genuine desire to help people and provide a high level of customer service.
Experience with basic Microsoft Office programs, including Outlook, Word, Excel, and PowerPoint.
Ability to travel outside the office from time to time for on-site customer training and application assistance, trade shows, and related activities.

Nice To Haves

Bachelor's or associate degree related to manufacturing or machining trades.
Advanced skills in Excel and PowerPoint.
Experience with SAP.

Responsibilities

Develop expert knowledge of Guhring's complete cutting-tool line and its applications.
Understand competing products and recommend suitable competitive tooling from Guhring's offering.
Acquire and provide market feedback on competitive products.
Provide technical cutting-tool application support to end users, distributors, the Guhring sales team, and other employees.
Help customers diagnose and troubleshoot application issues and coordinate solutions with outside sales.
Assist marketing with technical expertise for product literature, website information, training materials, and related content.
Assist with technical training for customers and employees.
Support Product Managers with new product inductions and identify potential product needs based on feedback from customers and the sales team.
Learn SAP and provide basic customer service support as needed, including order entry and quotations.
Process requests for quotation and provide customer quotations.
Communicate with technical experts at Guhring KG in Germany to resolve difficult applications.
Make occasional on-site customer visits to support end-user activity.
Coordinate customer tool testing with the sales team on machines in the test lab.