Application Specialist for Work Tools

Caterpillar Inc.•Peoria, IL

23h•$128,470 - $192,710

About The Position

The Application Specialist for Work Tools is part of Caterpillar’s Customer Solutions Core Regions Heavy Construction Industry Application team. The role provides technical and market support for Work Tools across North America, Europe, Japan, and ANZP. It supports application and job studies, communicates customer requests to the Product Group, manages new product introductions, and contributes to market strategy. The position is located in Peoria, Illinois, or Den Bosch, and requires 50% travel across all Core Regions. Visa sponsorship and ISE support are not available. Relocation assistance within the US will be considered.

Requirements

Strong product and application knowledge.
Ability to build and sustain productive, long-term customer and vendor relationships using a consultative, customer-back approach and deliver customized solutions, training, and communications that address customer pain points.
Ability to deliver clear, compelling communications and public presentations to diverse internal and external audiences.
Ability to translate offerings and solutions into dollarized customer benefits based on customers’ business-critical points.
Ability to negotiate successfully and collaboratively across the organization and with external vendors and customers.
The role requires 50% travel across all Core Regions.

Nice To Haves

University degree, preferably in engineering, business, or marketing.
Regional industry expertise.
Knowledge of another language.
Extensive commercial experience (10+ years) in dealer- and/or customer-facing roles.

Responsibilities

Train district and dealer Sales Representatives on application topics, products, services, and relevant systems and software.
Provide responsive, professional technical support to districts and dealers, including technical, performance, and application data for their customers.
Prepare new product introduction plans, monitor progress across NPI elements, take corrective action as needed, and develop and maintain regional training for product launches.
Maintain current knowledge of the industry, products, and services, and promote Caterpillar’s value advantage in selling activities.
Mentor less experienced colleagues on product, service, application, and Caterpillar systems knowledge.
Contribute to Voice of Customer collection and development and deployment of segmented value-selling strategies.
Serve as the primary link for Work Tools technical information between the regions and Product Groups, provide regional input, and help build business cases for the Unmet Customer Needs process.
Support customer and dealer visits to Caterpillar facilities and other job-related project initiatives.