Application Processing Support Admin (Onsite)
About The Position
The Application Processing Support Admin provides comprehensive operational and administrative support for graduate admissions processing. The role ensures accurate, timely, and compliant review, processing, and maintenance of applicant data and supporting documentation throughout the admissions lifecycle. It serves as a primary point of contact for prospective students, manages application workflows across multiple university systems, and supports the integrity of admissions decisions through detailed record review, data verification, and adherence to institutional policies and regulatory requirements. The position processes graduate admissions applications and supporting documents, reviews academic records and eligibility, evaluates or recalculates GPAs as needed, verifies English proficiency and international applicant requirements, and communicates with applicants about requirements and application status. It also coordinates incoming document processing and maintains records across Banner, TargetX, CAS, and other university systems.
Requirements
- At least 3 years of experience with enterprise systems.
- Experience working with databases in a professional setting.
- A bachelor's degree, or an associate degree with at least 3 years of relevant experience.
- Knowledge of standard vocabulary and usage, spelling, grammar, and punctuation.
- Ability to use an alphanumeric keyboard and perform mathematical calculations.
- Ability to follow oral instructions and read and understand written materials.
- Ability to communicate effectively orally and in writing.
- Ability to establish and maintain effective working relationships.
Nice To Haves
- Administrative work experience in higher education.
- Experience with Banner, Slate, or PeopleSoft.
Responsibilities
- Monitor the admissions email account.
- Perform accurate data entry and maintain or review records across Banner, TargetX, CAS, and other institutional platforms.
- Coordinate the loading of application documents from CAS and manage the technical processing of incoming files.
- Navigate applicant records, application materials, review queues, checklists, statuses, and related records.
- Review and execute specialized processing workflows and sub-routines tailored to graduate programs and graduate student applications.
- Process graduate admissions applications and supporting documentation using Banner, TargetX, and other university systems.
- Review transcripts and academic records for completeness, prior enrollment history, and admissions eligibility.
- Evaluate and recalculate GPAs for transcripts as needed.
- Verify English proficiency documentation and international applicant requirements.
- Serve as a primary contact for applicants through phone, email, and in-person communication.
- Prepare correspondence regarding admissions requirements, credential evaluations, and application status.
- Review and process applications and supplementary materials accurately and in a timely manner.
- Follow up on missing application materials and review domestic and international high school curricula.
- Proofread information for conformance with prescribed standards and sort and file information.
- Handle student records, personally identifiable information, and institutional data appropriately, including compliance with FERPA requirements where applicable.
