Application Infrastructure Administrator
About The Position
This is a hands-on role focused on deploying and supporting the application infrastructure for our hosted products and services. It is a blend of infrastructure engineering with application support and administration, and will suit Infrastructure or Support Engineers with a background in Windows Server, IIS and SQL administration who have an ambition to grow their cloud skills. You will work across our hosted environments, collaborating closely with our DevOps and product teams to ensure our platforms remain secure, scalable, and performing at their best for universities and venues worldwide.
Requirements
- Hands-on experience with Windows Server administration
- Solid experience with SQL Server, SMTP, IIS, and related infrastructure services
- Experience with Identity Management, SSO and federation configuration
- Networking proficiency, including DNS, VNETs, VPNs, proxies, and firewalls
- Confidence troubleshooting Windows environments, Active Directory, and complex cloud setups
- Ability to clearly explain complex technical issues to non-technical teams
- Experience working with a customer-focused mindset
- Experience with ticketing and documentation tools such as Jira and Confluence
- Experience working with agile and professional services delivery teams
- Comfortable working asynchronously across time zones, with strong documentation and collaboration habits
Nice To Haves
- Relevant cloud administration experience and qualifications (Azure preferred)
- Infrastructure as Code experience using Terraform
- Experience working with CI/CD tooling and deployment pipelines (GitHub preferred)
Responsibilities
- Orchestrate the delivery and testing of new application infrastructure
- Implement customer infrastructure and application change requests in line with business policies and practices
- Support the deployment and testing of software updates and hotfixes
- Support the troubleshooting of infrastructure and application issues
- Document fixes, processes, and improvements to strengthen internal knowledge sharing
- Maintain alignment with security standards such as ISO27001 and PCI-DSS
Benefits
- Fully remote - work from anywhere in the US
- Flexible working hours - we focus on outcomes, not clock-watching
- Competitive salary, negotiable based on experience ($90,000 - $100,000 USD)
- Annual performance bonus - share in the success you help create
- Be authentically you - we value individuality and diverse perspectives
- Comprehensive medical, dental, and vision coverage
- 401(k) retirement plan
- Disability insurance
- Wellbeing programme plus two company-wide wellbeing days
- One paid community or volunteer day per year
- 15 days paid time off, plus company holidays
- Ongoing training and development to support your continued development.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
