Application Engineer

Border States • Kansas City, MO

20d • Hybrid

About The Position

Supports the day-to-day operations of the Sales Staff in promoting sales, securing orders, and providing quality service to our customers. Regularly calls on assigned accounts, consults with customers on product and system applications, provides technical product support for branches and customers, advises management on the success of marketing plans and strategies, provides input to sales and marketing staff on customer needs and concerns regarding pricing, products, competition, procedures, and market potential, evaluates new products and makes recommendations on stock levels, evaluates demo equipment, provides field trouble shooting assistance and conducts product application assessments.

Requirements

• Minimum of a four-year technical or engineering degree required.
• Prefer the knowledge and technical competence in understanding of electrical utility distribution and transmission systems.
• Strong working knowledge of Microsoft Windows, Microsoft Office (Excel, Word, Access and PowerPoint), Internet, Email and SAP software preferred.
• Excellent customer service skills include being competent, accurate, responsive and engaged.
• Excellent interpersonal, written and verbal communication and customer service skills are preferred with the ability to effectively plan and organize.

Responsibilities

• Regularly calls on assigned target accounts and consults with customers on product and system applications.
• Provides customers with timely follow-up on quotations, technical inquiries and other requests.
• Provides continuous contact and interaction with customer’s engineering staff and consultants.
• Provides technical, specific or specialized product support for branches and customers.
• Maintains an in-depth understanding of the power grid.
• Holds in-depth, technically difficult conversations with consultants, customers and employees related to product technology.
• Works on technically difficult problems where engineering concepts are needed.
• Works with a broad range of products and services.
• Resolves complex issues related to product technology and assists the Application Specialist as needed.
• Actively participates in planning and sale of Border States’ technical products and services and supports the promotion of BSE’s agency lines.
• Is actively involved as a technical support for the outside sales staff and plays an active role in engaging consultants throughout the territory.
• Participates in and advises management on the implementation and success of marketing plans and strategies.
• Consistently provides responsive, quality service to meet and exceed customer expectations.
• Provides input to other sales and marketing staff on customer needs and concerns regarding pricing, products, competition, procedures, and market potential.
• Inputs TCCM cost savings documentation that is relevant to the assigned customer base.
• Evaluates new products and makes recommendations on stock levels for new and existing products.
• Provides input to the pricing and purchasing departments on product evaluations and code descriptions, inventory management, pricing developments, and other related functions.
• Evaluates demo equipment and makes suggestions for new products in specified product areas.
• Leads customer and BSE employee training on new and existing technical product lines and applications in the specified product areas.
• Provides field trouble shooting assistance, training and information/documentation support.
• Conducts product application assessments including TCCM savings, elimination of duplicate items/material consolidation, alternatives to materials, equipment, methods and practices, and regional, industry, national standards for material, equipment and apparatus.
• Performs product updates and new product launches for branches and customers as required.
• Attends and assists with sales meetings, trade shows and training programs as needed.
• May be required to provide technical training and presentations for BSE personnel internal as well as external customers.
• Ensures existing demos are in functional condition.

Benefits

• Health, Dental and Vision Benefits
• Accident, Critical Illness, Hospital Indemnity
• FSA & HSA
• Employee Stock Ownership Plan (ESOP)
• Disability Benefits
• 401(k) Retirement Plan
• Life Insurance
• Employee Assistance Program
• Paid Holidays
• Paid Volunteer Time
• Personal Leave time
• bonuses to their employee-owners upon the achievement of branch and company goals

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level