Application Engineer

Fortress Information Security • Orlando, FL

11h • Hybrid

About The Position

As an Application Engineer, you will play a critical role in delivering secure, high-impact solutions to some of the world’s most complex supply chain ecosystems. This position combines deep technical expertise with customer engagement, owning the successful implementation, integration, and optimization of Fortress platform solutions. Acting as a key bridge between customers, Product, and Engineering, the Application Engineer translates real-world challenges into scalable solutions, accelerates customer adoption, and directly influences product innovation. This role is ideal for someone who thrives in a fast-paced environment, enjoys solving complex technical problems, and wants to make a measurable impact on both customer outcomes and the evolution of cutting-edge cybersecurity products.

Requirements

• 2-4 years of experience with software development methodologies and practices.
• Proficiency in at least one programming language (e.g., Python, Java).
• Familiarity with software development frameworks and tools (e.g., Git, Jira, and Agile).
• Strong problem-solving and analytical skills.
• Proven ability to incorporate AI/ML models or autonomous agents (e.g., generative AI, RAG, chatbot frameworks) into integration workflows to automate tasks and provide intelligent insights.
• Strong written and verbal communication skills.
• Ability to work effectively in a team-oriented environment.
• Familiarity with cybersecurity concepts and technologies.
• Ability to travel to the Orlando headquarters twice a month (or more as requested)
• Ability to obtain and maintain a Secret U.S. Security Clearance (required)
• Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.

Nice To Haves

• Ability to independently use and refine AI-driven prompts to enhance the quality, efficiency, and insight of regular work processes.

Responsibilities

• Lead implementation and integration of Fortress software solutions within customer environments.
• Translate customer requirements into scalable, secure technical solutions aligned with platform capabilities.
• Troubleshoot and resolve complex technical issues arising during implementation and integration processes.
• Develop and maintain technical documentation to support product implementation, usage, and troubleshooting.
• Collaborate with Product and Engineering teams to gather requirements and inform product specifications.
• Contribute to the development and standardization of integration best practices and reusable solution patterns.
• Provide structured feedback to Product Management and Engineering based on customer needs and implementation insights.
• Incorporate AI/ML capabilities (e.g., generative AI, RAG, chatbot frameworks) into workflows to improve automation and insight generation.
• Perform other duties and responsibilities as assigned.

Benefits

• Remote and Hybrid working environment
• Competitive pay structure
• Medical, dental, vision plans with employees covered up to 90% with highly progressive options for dependents and families
• Company paid life, short- and long-term disability insurance
• Employee Assistance Program
• 401(k) match
• Flexible Paid Time Off
• Parental Leave
• We provide each employee with professional growth opportunities through succession planning, up-skilling, and certifications
• Tuition and certification reimbursement
• Employee Referral Programs
• Company Sponsored Events

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 101-250 employees