Application Engineer

Keysight Technologies, Inc.•Colorado Springs, CO

4d•Onsite

About The Position

Keysight is seeking an Inside Application Engineer (IAE) to join their team in Colorado Springs, CO. This customer-facing role involves partnering with leading technology companies to solve complex measurement challenges in areas like AI infrastructure, data center networks, and high-speed communications. As a trusted technical advisor, you will help engineers validate designs, troubleshoot issues, and optimize performance using Keysight's test and measurement solutions. The role focuses on cutting-edge technologies including high-speed digital communications, Ethernet, PCIe, optical communications, photonics, and signal integrity. You will support Keysight's portfolio of oscilloscopes, BERTs, pulse pattern generators, and photonics test solutions. The position is ideal for experienced engineers who enjoy solving difficult customer problems, working with emerging technologies, and impacting innovative companies in the semiconductor, networking, and data center sectors.

Requirements

Bachelor’s degree in Electrical Engineering, Physics, Optical Engineering, Photonics, or a related technical discipline; Master’s degree preferred, PhD a plus.
5+ years of relevant experience, with 8+ years preferred, in application engineering, design validation, test engineering, signal integrity engineering, or related technical roles.
Hands-on experience with electronic and optical test and measurement equipment, including oscilloscopes, BERTs, arbitrary waveform generators, and related test solutions.
Experience with physical layer design, validation, and troubleshooting of high-speed digital communication technologies such as Ethernet (IEEE and OIF), PCIe, USB, HDMI, DDR, or similar protocols.
Experience with signal integrity analysis, high-speed serial communications, and physical layer validation is highly desirable.
Experience with optical communications, photonics testing, optical networking, or fiber-optic technologies is highly desirable.
Programming and automation experience using one or more languages such as Python, MATLAB, C#, or C++.
Strong analytical and troubleshooting skills with the ability to diagnose complex measurements and test challenges.
Demonstrated ability to work directly with customers in a technical support, consulting, application engineering, field engineering, or other customer-facing engineering environment.
Excellent written and verbal communication skills, with the ability to explain advanced technical concepts to customers, engineers, and cross-functional teams.
Self-motivated learner with a passion for developing expertise in emerging technologies, test methodologies, and Keysight solutions.
Ability to work independently, manage multiple priorities, and support multiple customer engagements simultaneously.

Nice To Haves

Spanish and/or Portuguese language skills are a plus, as the team supports a diverse international customer base.

Responsibilities

Provide technical and application support to Keysight customers using industry-leading test and measurement solutions, including oscilloscopes, BERTs, pulse pattern generators, and photonics test equipment.
Troubleshoot complex measurement, validation, and test challenges related to high-speed digital and optical communication technologies, helping customers achieve successful outcomes.
Collaborate with customers to understand technical requirements, recommend solutions, and provide guidance on best practices for test, measurement, and automation applications.
Partner with a team of engineers to ensure customer inquiries and support requests are addressed promptly and resolved effectively.
Document customer interactions, technical findings, and case resolutions within the case management system to ensure accurate tracking and fulfillment of customer commitments.
Create, maintain, and publish technical knowledge articles on the Keysight Support Portal to enable customer self-service and help customers resolve test and measurement challenges more efficiently.
Deliver exceptional customer experiences through responsive communication, technical expertise, and a customer-focused approach.
Continuously develop and maintain expertise in emerging technologies, industry standards, and Keysight products, with particular focus on high-speed digital communications, optical networking, and photonics applications.