Application Development Senior Advisor

The Cigna Group•Bloomfield, CT

3d•$122,200 - $203,600•Remote

About The Position

The job profile for this position is Application Development Senior Advisor, which is a Band 4 Senior Contributor Career Track Role. We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply! Our people make all the difference in our success. At The Cigna Group, technology powers better experiences for our customers and patients. We are seeking an experienced Application Development Senior Advisor to join the SHIELD team within Servicing Technology & Products (STP). In this role, you will help drive the reliability, resilience, and continuous improvement of critical Voice Self-Service and Automation platforms that support our business at scale. This is an opportunity to influence the future of application operations by leading automation initiatives, strengthening platform availability, and enabling self-healing capabilities across both cloud and on-premises environments. If you are passionate about building resilient systems, solving complex challenges, and creating scalable solutions, we'd love to hear from you.

Requirements

6+ years of experience supporting enterprise applications in development, site reliability engineering, operations, or related technology roles.
3+ years of hands-on Python development experience.
Experience managing highly available, scalable, and resilient applications in production environments.
Experience defining, measuring, and improving key performance indicators (KPIs), service level objectives (SLOs), and operational metrics.
Hands-on experience with AWS services, including IAM, EC2, S3, CloudWatch, Lambda, Step Functions, SQS, SNS, Glue, Athena, and related technologies.
Experience implementing monitoring, alerting, and operational support solutions.
Strong problem-solving, analytical, and troubleshooting skills.
Proven ability to collaborate effectively across engineering, operations, and business teams.
Experience using enterprise monitoring and logging tools, including Dynatrace and Splunk.
Strong verbal and written communication skills.

Nice To Haves

Experience with containerization and orchestration technologies such as Docker and Kubernetes.
Experience implementing Infrastructure as Code (IaC), preferably using Terraform.
Experience with Databricks and Snowflake platforms.
Experience with CI/CD tools such as GitHub Actions, Jenkins, or similar automation platforms.
AWS certification.
Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.

Responsibilities

Drive the reliability, availability, and scalability of mission-critical applications supporting Voice Self-Service and Automation capabilities.
Lead and support a blended team of employees and consultants operating across onshore and offshore locations in a 24x7 environment.
Implement proactive monitoring, alerting, and observability solutions to identify and resolve issues before they impact customers or business operations.
Conduct root cause analysis of application and system failures, implementing sustainable corrective actions to prevent recurrence.
Develop automation solutions that streamline deployments, configuration management, operational processes, and application health checks.
Partner with engineering teams to design, deploy, and support resilient solutions that maximize system stability and performance.
Advance self-healing capabilities that reduce manual intervention and improve overall service availability.
Analyze availability, reliability, and performance metrics to identify improvement opportunities and drive operational excellence.
Participate in major incident management, service restoration activities, and post-incident reviews impacting the STP organization.
Champion best practices in cloud operations, automation, observability, and platform resiliency.