Application Developer

Mettler Toledo • Columbus, OH

3d

About The Position

The Application Developer supports project scoping and sales activities, including contributing to RFP/RFQ responses and assessing project feasibility. The role leads client and internal project communications, manages project delivery, and coordinates hardware and software delivery, installation, and configuration. It also involves creating project documentation, carrying out implementation and training, and monitoring milestones to support on-time completion.

The Application Developer provides regular project status updates to the IND Tech Support Services Software Solutions Manager, works to ensure client satisfaction and appropriate project sign-off, and confirms support agreements and documentation are in place when required. The position also assists the Support Team with system-support calls and troubleshooting complex issues as needed.

Requirements

• At least three years of experience in a hardware/software support role, application development role, and/or systems implementation role.
• Bachelor’s degree with a technical major.
• Strong understanding of networking, client-server environments, hardware/software troubleshooting, and general information technology practices and standards.
• Strong understanding of Windows operating systems and Windows-based applications, including Microsoft Windows desktop and server operating systems, Microsoft Office applications, Visio, and Microsoft Project.
• General understanding of Microsoft SQL relational database management systems.

Nice To Haves

• Experience, exposure to, and/or understanding of Statistical Process Control (SPC), batching/formulation software, weighing systems, and/or application development.
• CompTIA A+ certification and/or Microsoft MCITP.

Responsibilities

• Assist internal sales teams and authorized distributors during project scoping to assess feasibility and contribute to RFP/RFQ responses as required.
• Lead conference calls among company resources, contracted resources when necessary, and clients to support successful project implementation.
• Coordinate delivery, installation, and configuration of hardware and/or software for assigned projects.
• Act as project manager for assigned projects, coordinating internal and external resources as required.
• Manage and monitor project tasks and milestones to support on-time delivery.
• Create assigned project documents, including training materials and process or business analyses, as required.
• Perform implementation and training tasks during the project life cycle.
• Report project status weekly, or sooner if issues arise, by email and/or team conference calls to the IND Tech Support Services Software Solutions Manager.
• Ensure client satisfaction, obtain project sign-off documents as required, verify that a signed SoftwareCare Contract Support Agreement is in place when necessary, and file support documentation with the Support Team.
• Assist the Support Team with incoming system-support calls for related products as necessary.
• Assist the Support Team with troubleshooting and isolating more complex issues as necessary.

Benefits

• Medical, dental, and vision coverage and a 401(k) savings plan with company matching, starting on the date of hire.
• Tuition reimbursement, employee wellness programs, and other perks and discounts.
• Parental and caregiver leave policies.
• Paid time off, flexible spending, short- and long-term disability, basic life insurance, business travel insurance, an Employee Assistance Program, and domestic partner benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level