Application Coordination, Americas

L-Acoustics • Nashville, TN

4d • Hybrid

About The Position

L-Acoustics is seeking an organized, proactive Application Coordinator to coordinate application support requests and ensure that the appropriate people, technical resources, and logistics are in place. The role aligns internal and external stakeholders on schedules and expectations and coordinates cross-functional teams and external partners to deliver high-quality support and customer-facing activities on time and within scope. Strong verbal and electronic communication skills are needed to organize, prioritize, and share essential information promptly.

The coordinator organizes training seminars at L-Acoustics premises, customer locations, or online; coordinates resources for calibration; supports customer show assistance; plans and organizes demonstrations and premises visits; and manages CRM information. The role also monitors existing processes and contributes to improvements and the development of processes for tools or new tasks.

The position is based in Nashville, Tennessee, and follows a hybrid work policy with remote flexibility. L-Acoustics describes its environment as dynamic, inclusive, collaborative, international, and multicultural, with a focus on innovation, work-life balance, personal and professional development, diversity, and community engagement.

Requirements

• Bilingual or highly advanced English and Spanish proficiency in reading, writing, and speaking.
• Expertise in LATAM business culture.
• At least 2 years of experience in a similar position.
• Technology savvy, with good working knowledge of MS Office Suite, Power BI, and Dynamics.
• Ability to work in a dynamic, cross-functional, and multicultural environment.
• Autonomous, organized, and rigorous, with the ability to manage time, priorities, stress, and deadlines.
• Strong interpersonal and multicultural communication skills, with clear, customer-focused messaging.
• Solution-oriented, resilient, and flexible, with the ability to adapt to unexpected situations and propose alternatives.
• Respect for established processes while suggesting relevant improvements.
• Ability to manage multiple tasks and project stages simultaneously.
• Comfort asking questions or seeking guidance when new cases arise.

Nice To Haves

• Portuguese or Brazilian Portuguese proficiency.
• CRM and ERP knowledge.

Responsibilities

• Coordinate application support requests and ensure the necessary human, technical, and logistical resources are available.
• Keep internal and external stakeholders aligned on schedules and expectations, and coordinate cross-functional teams and external partners to deliver support and customer-facing activities on time and within scope.
• Organize training seminars from start to finish at company premises, customer locations, or online, including customer communications, trainer bookings, location availability, schedules, equipment, participants, logistics, and tracking training interests.
• Ensure technical, logistical, and human resources are available and booked for calibration, while respecting time-slot limitations and deadlines.
• Coordinate show assistance in accordance with customer constraints, including technical and timing requirements, and L-Acoustics requirements.
• Plan and organize demonstrations at customer sites, venues, and L-Acoustics premises; define needs and arrange spaces and personnel.
• Plan and organize visits for guests at company premises.
• Manage CRM business records, including contacts, accounts, opportunities, appointments, and connections; manage training records, including seminars and sessions; and monitor, create, and update data.
• Monitor and adapt current processes, identify opportunities to improve working methods, and participate in developing processes for tools or new tasks.
• Maintain close collaboration with Application Engineers and stay alert to emerging needs or issues.
• Anticipate needs, follow up on pending projects, and keep response times short while handling multiple tasks and project stages simultaneously.

Benefits

• Hybrid work policy with remote flexibility.
• Comprehensive health benefits for employees and their families.
• Opportunities for internal mobility and career advancement.
• Collaborative international work environment driven by innovation.
• Employee events and initiatives that foster community and creativity.
• Access to the company’s CSE (Comité Social et Économique), offering cultural, leisure, and social benefits.
• Emphasis on work-life balance.
• Support for personal and professional development, diversity, and community engagement.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed