Care Coordination Tech

Driscoll Children's Hospital•Corpus Christi, TX

About The Position

The Care Coordination Technician supports patients and families by identifying needs, coordinating resources, and assisting with access to healthcare, community, and social support services. The position serves as an advocate and liaison between patients, families, healthcare providers, and external agencies to help address barriers to care and support continuity of services. The technician also assists with designated patient screenings, discharge needs, resource coordination, and follow-up, providing professional, compassionate, and patient-centered service. The role operates within the framework of the Driscoll Children’s Hospital mission, vision, and values. The successful candidate maintains confidentiality and complies with hospital policies, procedures, regulatory requirements, and corporate compliance standards. They provide customer-focused support, assess basic patient and family needs, coordinate referrals and resources, assist with discharge planning, document services, answer departmental calls, and provide operational support for department programs and services. The role also participates in training, meetings, quality initiatives, projects, and other activities as assigned.

Requirements

High school diploma or equivalent.
Experience or knowledge of Social Security Administration SSI/SSDI programs.
Basic Microsoft Office skills.
Excellent communication skills.
Strong organization and effective time-management ability.
Ability to establish and maintain effective working relationships with provider office staff and peers.
Ability to operate personal computer programs.
Ability to understand complex situations and interpersonal dynamics and effectively handle escalated customer and co-worker needs.

Nice To Haves

College education.
Medical terminology knowledge.
Prior medical office or hospital experience.
Experience with the Texas Health and Human Services Commission (HHSC) or the Department of Aging and Disability Services (DADS).

Responsibilities

Maintain confidentiality and comply with hospital policies, procedures, regulatory requirements, and corporate compliance standards.
Provide professional, compassionate, customer-focused service to patients, families, staff, and community partners.
Assess basic patient and family needs and connect them with appropriate hospital, community, state, and federal resources.
Coordinate resources and services for transportation, lodging, meals, basic needs, discharge planning, and other barriers to care.
Liaise between patients and families, clinical staff, hospital departments, insurance providers, and community agencies to facilitate timely access to services.
Assist with discharge planning, including coordination of basic durable medical equipment and required documentation.
Maintain knowledge of hospital and community resources and develop professional relationships with community agencies to facilitate referrals and service coordination.
Complete documentation, tracking, and reporting related to services provided and maintain accurate records.
Support designated patient screenings, resource referrals, and follow-up activities within established guidelines and timeframes.
Answer departmental calls, route inquiries appropriately, and identify and escalate patient or family concerns as needed.
Maintain proficiency in required computer applications and department systems, and participate in ongoing training and cross-training.
Participate in departmental meetings, hospital committees, quality initiatives, special projects, and other assigned activities.
Provide operational support for department programs and services, including resource management, inventory, tracking, reporting, and other administrative functions.
Perform other duties as assigned and serve as a flexible resource to support patient and family needs across the department.