Care Coordination Tech

DRISCOLL HEALTH PLAN•Corpus Christi, TX

About The Position

The Care Coordination Technician supports patients and families by identifying needs, coordinating resources, and helping them access healthcare, community, and social support services. The role serves as an advocate and liaison among patients, families, healthcare providers, and external agencies to address barriers to care and support continuity of services. The technician also assists with designated patient screenings, discharge needs, resource coordination, and follow-up, providing professional, compassionate, patient-centered service within the mission, vision, and values of Driscoll Children’s Hospital. The position requires a well-organized individual with effective time-management, communication, relationship-building, and basic computer skills. The technician maintains confidentiality, follows hospital and regulatory requirements, documents services, supports department operations, and participates in training, meetings, quality initiatives, and other assigned activities.

Requirements

High school diploma or equivalent.
Experience or knowledge of Social Security Administration SSI/SSDI programs.
Basic Microsoft Office skills.
Excellent communication skills.
Ability to manage time effectively and stay well organized.
Ability to establish and maintain effective working relationships with provider office staff and peers.
Ability to operate personal computer programs.
Ability to understand complex situations and interpersonal dynamics to handle escalated customer and co-worker needs effectively.

Nice To Haves

College education.
Medical terminology knowledge.
Prior medical office or hospital experience.
Experience with the Texas Health and Human Services Commission (HHSC) or the Department of Aging and Disability Services (DADS).

Responsibilities

Maintain confidentiality and comply with hospital policies, procedures, regulatory requirements, and corporate compliance standards.
Provide professional, compassionate, customer-focused service to patients, families, staff, and community partners.
Assess basic patient and family needs and connect them with appropriate hospital, community, state, and federal resources.
Coordinate transportation, lodging, meals, basic needs, discharge planning, and other resources related to identified barriers to care.
Act as a liaison among patients and families, clinical staff, hospital departments, insurance providers, and community agencies to facilitate timely access to services.
Assist with discharge planning, including coordinating basic durable medical equipment and required documentation for safe and timely discharge.
Maintain knowledge of hospital and community resources and develop professional relationships with community agencies to facilitate referrals and service coordination.
Complete documentation, tracking, and reporting related to services provided and maintain accurate records.
Support designated patient screenings, resource referrals, and follow-up within established guidelines and timeframes.
Answer departmental calls, route inquiries appropriately, and identify and escalate patient or family concerns as needed.
Maintain proficiency in required computer applications and department systems, and participate in ongoing training and cross-training.
Participate in departmental meetings, hospital committees, quality initiatives, special projects, and other assigned activities.
Provide operational support for department programs and services, including resource management, inventory, tracking, reporting, and administrative functions.
Perform other duties as assigned and serve as a flexible resource to support patient and family needs across the department.