Application Analyst

eInformatics • Dublin, OH

37d • Hybrid

About The Position

At eInformatics , we are growing our team of experienced RIS (Radiology Information System) and EHR (Electronic Health Record) experts. We have an expanding client list that demands best-in-class service, delivered by the best resources available.  If you have considered a career in the fast-growing healthcare IT market, we may have the opportunity for you. Who is eInformatics ? eInformatics is a healthcare IT company providing professional services and radiology and ambulatory software solutions to a healthcare provider customer base across North America. Our Purpose and Values Our purpose at eInformatics is to help others deliver great healthcare to their patients. Our values of Customer Delight, Efficiency, Growth, Teamwork, Accountability, Community and Joy drive how we engage with our employees and our customers, to succeed and win. Why work here? FUN! - Come join an innovative company who knows how to work hard and still have a lot of fun!  It's common to find that your co - workers at eInformatics also become your friends. We spend time outside of work enjoying the competition of sand volleyball, bowling, and gaming.  We have regular social happy hours and great teambuilding events ! We even have volunteer Wellness and Community Outreach Committees to give back and keep us healthy. GREAT BENEFITS! - We offer flexible work from home options as well as a comprehensive benefits program including: Medical, Dental, Vision, Short-Term Disability, and Term Life coverage. We also offer access to insurance products for long-term disability, pet insurance, and a range of products from AFLAC. Company matched 401K retirement plan 15 days of PTO (Paid Time Off) per year, with 1 day added for each year of service (25 days max/ yr ) Additional Paid Day Off for Birthday and Employment Anniversary 8 Paid Holidays 6 weeks of Paid Leave for Employee Health 2 Weeks of Paid Personal Leave EAP/Mental Health resources

Requirements

• Exceptional customer service and client relationship skills.
• Excellent verbal and written communication skills.
• Experience and understanding of database structures and concepts.
• Bachelor's degree (B. A.) from four-year College or university; or one to two years related experience and/or training; or equivalent combination of education and experience.

Nice To Haves

• Solid problem solving and analytical skills and the ability to translate complex issues into layman’s terms.
• Experience with financial, administrative, and clinical dictionaries / applications and how they impact other modules.
• Knowledge of physician office or radiology operations and workflow.
• Experience developing technical documentation and estimation of resource requirements for tasks and small projects.
• Previous experience with: MS-SQL, Crystal Reports, HL7, Practice Management software, physician billing and EDI.

Responsibilities

• Demonstrate customer service skills with responsiveness to client requests for support assistance, whether troubleshooting, problem solving, report development, system enhancements or correction testing.
• Provide end-user training at customer sites on software operation and configuration.
• Exceed customer expectations by meeting established deadlines and correcting issues the first time.
• Review client requirements; perform analysis, design and documentation of current state and future state workflows.
• Provide expert guidance and assistance in the use of system parameters and dictionaries.
• Develop test plans and complete testing prior to deployment.
• Maintain proactive communications regarding open tickets with clients, vendors, and implementation team members.
• Clearly document communications and actions taken.

Benefits

• Medical, Dental, Vision, Short-Term Disability, and Term Life coverage.
• Access to insurance products for long-term disability, pet insurance, and a range of products from AFLAC.
• Company matched 401K retirement plan
• 15 days of PTO (Paid Time Off) per year, with 1 day added for each year of service (25 days max/ yr )
• Additional Paid Day Off for Birthday and Employment Anniversary
• 8 Paid Holidays
• 6 weeks of Paid Leave for Employee Health
• 2 Weeks of Paid Personal Leave
• EAP/Mental Health resources

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1-10 employees