Application Analyst

Thomson Reuters•Washington, DC

1d•Hybrid

About The Position

The Application Analyst provides essential, courteous and prompt provision of operational support relating to assigned application systems. This includes mitigating customer impact of issues, initiating action to determine root causes, and implementing problem resolution. In this opportunity you will: Analyzes customer problems of low complexity Assesses scope of impact Mitigates customer impact of issues and executes work arounds Implements problem resolution as identified in documented solutions Engage others as appropriate and escalate as required Provides advice or training to users about the application systems' functionality, correct operation or constraints, and corrects user faults. Proactively monitors production and nonproduction environments and/or applications Conducts root cause analysis and correlation of other system and/or application problems of low complexity Works on smaller, minimally complex projects/issues that require a singular area of expertise. Participates in project planning sessions with team members. Manages multiple and sometimes competing priorities with guidance. Aids the preparation of status updates for customer problems or projects. Regularly communicates and shares knowledge with the rest of the team. Performs actions aligned with defined standards. The following are required for some positions but not all: Makes general or site-specific modifications update system documentation, manipulate data and define enhancements. Provides input for technical plans and solutions. Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news. We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace. We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here. Learn more on how to protect yourself from fraudulent job postings here. More information about Thomson Reuters can be found on thomsonreuters.com At Thomson Reuters, we’re not riding the AI wave — we’re reshaping the future of professional work across law, tax, compliance, and journalism. Here, you will collaborate with smart, ambitious people who thrive on solving complex problems, delivering market-leading solutions, and innovating with curiosity and care. Learn more about a career with us 📖 Our Employer Story 🔍 Inside Thomson Reuters Blog 🏆 Awards and Recognition 🤝 Our Values 🌱 Join Our Talent Community ✅ Protect Your Job Search Future-ready careers Our focus on a skills-first approach ensures you’ll have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.

Requirements

Support experience with an emphasis on providing excellent service in a customer care role.
Proficient in SQL
Understanding of Database Administration.
Superior analytical, problem solving and troubleshooting skills
Exceptional attitude towards customer service
Ability to work independently and in a team environment
Excellent verbal and written communication skills
Awareness of programming concepts and database usage
Familiarity with Internet-based applications
Capable of multi-tasking in a fast-paced environment.
Bachelor’s degree in computer engineering/computer science, Information Technology or Math

Nice To Haves

Relevant technical certifications

Responsibilities

Analyzes customer problems of low complexity
Assesses scope of impact
Mitigates customer impact of issues and executes work arounds
Implements problem resolution as identified in documented solutions
Engage others as appropriate and escalate as required
Provides advice or training to users about the application systems' functionality, correct operation or constraints, and corrects user faults.
Proactively monitors production and nonproduction environments and/or applications
Conducts root cause analysis and correlation of other system and/or application problems of low complexity
Works on smaller, minimally complex projects/issues that require a singular area of expertise.
Participates in project planning sessions with team members.
Manages multiple and sometimes competing priorities with guidance.
Aids the preparation of status updates for customer problems or projects.
Regularly communicates and shares knowledge with the rest of the team.
Performs actions aligned with defined standards.
Makes general or site-specific modifications update system documentation, manipulate data and define enhancements (required for some positions)
Provides input for technical plans and solutions (required for some positions)

Benefits

Flex My Way (supportive workplace policies)
Flexible work arrangements
Work from anywhere for up to 8 weeks per year
Culture of continuous learning and skill development
Grow My Way programming
Skills-first approach
Comprehensive benefit plans
Flexible vacation
Two company-wide Mental Health Days off
Access to the Headspace app
Retirement savings
Tuition reimbursement
Employee incentive programs
Resources for mental, physical, and financial wellbeing
Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance
Social Impact Institute
Two paid volunteer days off annually
Opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives
Market competitive health, dental, vision, disability, and life insurance programs
Competitive 401k plan with company match
Market leading work life benefits
Competitive vacation
Sick and safe paid time off
Paid holidays (including two company mental health days off)
Parental leave
Sabbatical leave
Optional hospital, accident and sickness insurance paid 100% by the employee
Optional life and AD&D insurance paid 100% by the employee
Flexible Spending and Health Savings Accounts
Fitness reimbursement
Access to Employee Assistance Program
Group Legal Identity Theft Protection benefit paid 100% by employee
Access to 529 Plan
Commuter benefits
Adoption & Surrogacy Assistance
Employee Stock Purchase Plan
Annual Bonus (based on a combination of enterprise and individual performance)