APPL ANALYST STAFF

Covenant Health•Knoxville, TN

About The Position

Under general supervision, the Application Analyst defines, implements, and supports software applications and interfaces with end-users and other IT groups to identify and resolve application issues. The role supports IT Clin Ancillary Support and helps ensure assigned applications are functional, available, secure, and aligned with organizational standards and end-user requirements. The position also includes testing, workflow analysis, user and staff training, application operations coordination, and related projects.

Requirements

Associate degree in a computer-related field or an equivalent combination of education and experience.
At least five years of experience in Information Systems or a relevant functional area.
Demonstrated understanding of technical computer operations in a client/server environment for assigned applications.
Professional or clinical licensure (such as RN or ARRT) may be required depending on assigned applications.

Nice To Haves

IT project management experience.

Responsibilities

Act as the interface between users, vendors, and systems programming and operations.
Ensure IT applications are functional, available, and meet organizational standards and end-user requirements.
Test software for proper operation and defects, and verify that its functionality meets vendor and/or internal documentation.
Determine root causes of application problems, coordinate solutions among appropriate teams, and document resolutions.
Develop improvements to current procedures and test models of possible future configurations.
Create test plans and scripts.
Perform workflow analysis and recommend quality improvements.
Train users and/or IT staff to interpret information system features and functions, reports, capabilities, and limitations.
Research user requirements and educate users on relevant system features, functions, and limitations to maximize IT investment.
Work with the user community to understand security and business needs and implement solutions.
Ensure users understand and follow procedures needed to maintain security.
Recommend standard policies and procedures for routine service.
Coordinate operations of assigned applications, including interface processing, and assist with special processing such as year-end.
Assist with operations scheduling.
Perform other duties and projects as assigned.