Appl Analyst Staff

Covenant Health•Knoxville, TN

About The Position

Under general supervision, the Application Analyst defines, implements, and supports software applications, interfacing with end users and other IT groups to identify and resolve application issues. The role ensures assigned applications are functional, available, and aligned with organizational standards and user requirements. This includes testing software for proper operation and defects, verifying that functionality matches vendor or internal documentation, and coordinating resolution of application problems. The analyst also supports application operations and interface processing, assists with special processing such as year-end activities, and helps schedule operations. The position analyzes workflows and user needs, develops test plans and scripts, recommends quality improvements, and trains users or IT staff on system features, reports, capabilities, limitations, and procedures. It also addresses user security and business needs and promotes adherence to security procedures. Other duties and projects may be assigned.

Requirements

Associate degree in a computer-related field, or an equivalent combination of education and experience.
At least five years of experience in Information Systems or a relevant functional area.
Demonstrated understanding of technical computer operations in a client/server environment for assigned applications.
Professional or clinical licensure (such as RN or ARRT) may be required, depending on assigned applications.

Nice To Haves

IT project management experience preferred.

Responsibilities

Act as the interface between users, vendors, systems programming, and operations.
Ensure IT applications are functional, available, and meet organizational standards and end-user requirements.
Test software for proper operation and defects, and verify functionality against vendor or internal documentation.
Determine root causes of application problems, coordinate solutions among appropriate teams, and document resolutions.
Develop improvements to current procedures and test models of possible future configurations.
Create test plans and scripts.
Perform workflow analysis and recommend quality improvements.
Train users and/or IT staff on information system features, functions, reports, capabilities, limitations, and interpretation.
Research user requirements and educate users on relevant system features, functions, and limitations to maximize IT investment.
Understand users’ security and business needs and implement appropriate solutions.
Ensure users understand and follow procedures necessary to maintain security.
Recommend standard policies and procedures for routine service.
Coordinate operations of assigned applications, including interface processing, and assist with special processing such as year-end activities.
Assist in operations scheduling.
Perform other duties and projects as assigned.