Application Analyst- remote

V R Della Infotech • Irving, TX

2d • Remote

About The Position

The Application Analyst II provides Tier 2 and Tier 3 support for clinical third-party applications, excluding imaging, across a large multi-regional healthcare system. The role involves troubleshooting application issues, coordinating with vendors and technical teams, and ensuring incidents are resolved promptly in accordance with ITIL best practices. The position is remote, with a stated shift of 8:00 a.m. to 5:00 p.m., and includes participation in an on-call rotation for 24/7 application support.

Requirements

• Bachelor's degree; proof of education is required.
• Experience supporting clinical third-party applications (non-imaging).
• Strong understanding of ITIL processes.
• Experience with Microsoft Office and enterprise application support.
• Excellent troubleshooting, communication, and customer service skills.

Responsibilities

• Provide Tier 2 and Tier 3 support for clinical third-party applications (non-imaging).
• Troubleshoot and resolve application incidents and problems.
• Coordinate with vendors on application updates and code changes.
• Collaborate with infrastructure and technical teams to resolve system-related issues.
• Maintain accurate documentation of incidents, resolutions, and knowledge base articles.
• Participate in an on-call rotation for 24/7 application support.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level