Application Analyst I - Acute Applications

Nordic Healthcare Group (NHG)

1d

About The Position

The Application Analyst I provides frontline support for clinical and business applications within Nordic Global’s Managed Services division. The role is intended for people entering healthcare IT who have application certifications or preliminary experience. The analyst responds to application support requests, maintains documentation, collaborates with software vendors and team members, and continues to develop their healthcare IT knowledge.

The position supports clinically integrated hospital and physician-office workflows, including clinical and business processes. The analyst learns the full application lifecycle, from implementation and upgrades through decommissioning and data archiving, and advances their application knowledge with guidance from a mentor or lead during the first 12 months. Some roles may involve an on-call rotation providing 24x7 support for critical applications and travel as necessary to support the business.

Requirements

• Bachelor’s degree in Information Technology, Engineering, Healthcare Informatics, Computer Sciences, or a related field; relevant education and/or 6+ years of industry experience may be considered.
• At least 3 years of experience in healthcare IT or an equivalent IT application analyst position with a degree requirement.
• Strong analytical thinking and problem-solving skills.
• Excellent communication and customer service abilities.
• Ability to work collaboratively in a team-oriented environment.

Responsibilities

• Achieve necessary certifications and follow learning paths for ongoing professional growth.
• Respond to application support requests and incidents within defined SLAs while providing excellent customer service and communication.
• Maintain accurate, complete, and relevant application and team documentation.
• Establish and maintain relationships with software vendors to obtain high-level support.
• Assist with planning and executing application upgrades and security patches.
• Participate in smaller analyst-led projects and learn basic project management tasks, including scheduling meetings and taking minutes.
• Learn clinically integrated hospital and physician-office workflows, including clinical and business workflows.
• Comply with written team policies and procedures.
• Use existing application documentation to provide effective, informed application support.
• Understand the application lifecycle, including implementations, upgrades, decommissioning, and data archiving.
• Develop application knowledge and understanding with guidance from a mentor or lead during the first 12 months.
• For some roles, participate in an on-call rotation for 24x7 critical-application support and travel as necessary to support the business.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level