Applications Analyst II - Application Configuration Management

Datrose•Fairport, NY

5d•Hybrid

About The Position

ConServe is seeking an Applications Analyst II to support its application landscape and develop and implement business and IT application improvements and projects. Under the direction of the Applications Development Manager, the role supports projects from initiation through implementation, emphasizing application development and configuration, quality testing, troubleshooting, documentation, and end-user enablement. The position is a long-term contract-to-hire opportunity with a hybrid arrangement based out of ConServe’s Fairport, New York office. The successful candidate will provide application support, work with business stakeholders to identify solutions, create and maintain applications, and support their testing, implementation, and ongoing use. The role also includes documentation, reporting, user training, team cross-training, and participation in rotating on-call support. Candidates must be U.S. citizens or lawful permanent residents with at least three years of permanent residency in the United States, be able to obtain and maintain a government security clearance, and meet applicable security, confidentiality, and compliance requirements. The position is subject to ConServe’s drug-free workplace policy. Remote work requires a secure, reliable internet connection, an appropriate private workspace, and the ability to work productively and independently from a home office.

Requirements

High school diploma or GED required.
Bachelor’s degree in Information Technology, Computer Science, or a related field, or an equivalent combination of education and relevant experience.
At least 3 years of experience in application development, application configuration, systems support, or a related software role.
Strong problem-solving and troubleshooting abilities.
Ability to work independently and take ownership of technical issues.
Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
Strong verbal communication and interpersonal skills.
Strong Microsoft Office skills.
Ability to work effectively in a hybrid and remote environment.
Ability to participate in a rotating on-call support schedule.
Must be a U.S. citizen or lawful permanent resident alien with at least three years of permanent residency in the United States.
Must be able to obtain and maintain a government security clearance.
Must have no conflicts of interest with ConServe or its clients.
Must comply with applicable security, confidentiality, and compliance requirements.
Must have a secure and reliable internet connection and a private, appropriate workspace for confidential work when working remotely.
Must be able to use computers, email, remote internet connections, telecommunications technologies, and other required systems.
Must be able to maintain productivity while working independently from a home office.
Physical ability to remain seated or sedentary for up to 8 hours per day, except for periodic breaks pursuant to applicable law.
Ability to type and work at a computer for extended periods, including up to 8 hours per day.
Ability to occasionally lift or move up to 25 pounds and, with assistance, occasionally lift or move up to 100 pounds.
Ability to occasionally bend, move, climb, kneel, crouch, stand, or work in awkward positions.
Ability to reach and use hands and perform tasks requiring walking, stopping, standing, and other routine movements.
Ability to see and hear effectively while performing job duties.
Ability to listen and communicate verbally frequently throughout the workday.

Nice To Haves

ETL/SSIS experience.
C# console application and .NET development experience.
Strong SQL experience, including creating and maintaining stored procedures.
Experience with Cisco Tidal or similar automated job scheduling tools.
Experience with application configuration, testing, implementation, and production support.
Familiarity with software development lifecycle methodologies and technical documentation.

Responsibilities

Recommend technical solutions to reported application issues and explain the advantages and disadvantages of each.
Troubleshoot production issues, identify root causes, and implement timely technical resolutions.
Partner with project sponsors and business stakeholders to understand their objectives and concerns and collaboratively develop solutions.
Create, enhance, configure, and maintain custom and commercial off-the-shelf applications.
Plan, develop, test, and implement systems solutions for new business lines, departments, and special client requests.
Identify opportunities to improve IT operational processes and implement enhancements.
Mentor and cross-train team members on application support and IT operational processes.
Train and assist end users with new and modified applications and provide ongoing guidance to improve their proficiency.
Perform quality control and application testing to verify functionality, data integrity, and compatibility with related systems and peripheral devices.
Validate software solutions through testing and modification of application code or configuration as needed.
Develop ad-hoc reports and data extracts.
Create and maintain functional and technical specifications, system documentation, and reference materials.
Follow established SDLC processes, programming standards, and system guidelines.
Maintain the confidentiality of company and client information.
Participate in rotating on-call support as required.
Follow ConServe’s Professional Practices Management System, Code of Conduct, and Compliance Program.
Perform other duties as assigned.