Application Advocate Analyst
About The Position
World Business Lenders (WBL) is a privately held portfolio lender specializing in real estate-secured business loans for underserved businesses. WBL operates with a fully remote, multinational workforce and an experienced executive leadership team. The Application Advocate is accountable for the end-to-end lifecycle and business success of an internally developed software application. The role serves as the primary connection between users, business leadership, technology teams, and other stakeholders. The Application Advocate owns the application’s roadmap, requirements, delivery coordination, release readiness, adoption, ongoing performance, and continuous improvement. The role is accountable for ensuring that the right work is identified, prioritized, delivered, adopted, and maintained, although other teams may perform the underlying development, testing, training, support, or infrastructure work. The typical schedule is 9:00 AM to 6:00 PM Eastern Time, Monday through Friday. Additional hours may be required based on business needs. Candidates must have a stable internet connection and professional remote working setup. Resumes must be submitted in English.
Requirements
- Bachelor's degree in Information Technology, Information Systems, Computer Science, Business Administration, or a related field.
- Must be available to work Monday through Friday, 9:00 AM to 6:00 PM Eastern Time.
- Must have a stable internet connection and professional remote working setup.
- Resume must be submitted in English to be considered.
Responsibilities
- Serve as the primary point of accountability for the application throughout its lifecycle; maintain its purpose, roadmap, stakeholders, dependencies, risks, and improvement opportunities.
- Gather and document user needs, business rules, requirements, and acceptance criteria; maintain the backlog and recommend priorities based on value, urgency, risk, effort, and company objectives; obtain business-sponsor approval for material requirements and policy decisions.
- Coordinate developers, users, vendors, and other contributors; track scope, milestones, dependencies, risks, and decisions; report progress and escalate delays, conflicts, or resource needs.
- Coordinate testing and business acceptance; confirm documentation, training, support, security, and operational preparations are complete; recommend whether releases are ready and track post-release issues.
- Coordinate communications, training, and user support; monitor usage, feedback, and intended business outcomes; identify and address adoption or performance gaps.
- Monitor application performance, incidents, support requests, defects, and recurring problems; recommend priorities for maintenance, technical debt, and enhancements; keep application, support, continuity, and recovery documentation current.
- Coordinate required security, legal, compliance, audit, and internal-control reviews; track risks, vulnerabilities, findings, and remediation commitments; regularly report application health, delivery status, adoption, business value, and unresolved issues.
Benefits
- Paid time off (PTO).
