Application Admin II Pathology

University of Rochester•Town of Henrietta, NY

9d•$63,815 - $95,723•Onsite

About The Position

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive. This role provides hands-on system administration support, system maintenance, and operations support for Laboratory Information Systems. The Application Admin II Pathology diagnoses and corrects computer systems issues, recommends software and hardware enhancements, and builds, configures, and troubleshoots these enhancements, application deployments, and infrastructure upgrades. The position serves as an escalation point for support, including on-call duties, and works with various technical and functional personnel to fulfill requests. The role involves monitoring environments, performance tuning, managing code migrations, environment builds, testing, and implementation. It also includes applying patches, delivering upgrades, and translating requirements into technical specifications. The Application Admin II Pathology will complete and potentially lead teams in application administration deliverables, provide implementation and ongoing support, and participate in maintenance and implementation plan walkthroughs. Developing technical documentation, leading testing efforts, and preparing test plans are also key aspects of this role. The position requires adherence to and development of best practice application administration and change management procedures, participation in systems projects, and providing input for project plans and estimates. A continuous improvement mindset is expected, with active participation in team retrospectives, identification of improvement opportunities, and sharing of knowledge through cross-training and peer support. The role requires maintaining deep and broad knowledge of technology and latest on-premise application administration technologies, and actively participating in external technical communities.

Requirements

Bachelor's degree and 2 years of systems admin experience required Or equivalent combination of education and experience
NYS Medical Technologist License upon hire required

Responsibilities

Diagnoses and corrects computer systems issues.
Provides hands-on system administration support, system maintenance and operations support.
Recommends software and hardware enhancements.
Builds, configures, and troubleshoots software and hardware enhancements, application deployments and infrastructure upgrades, specific to Laboratory Information Systems.
Provides technical support for, and may lead, non-production and production environments, including troubleshooting and remediation of technical issues.
May take a lead role in working with third party vendors and software companies.
Researches and answers technical application, database, server, and security configuration questions.
Serves as an escalation point for support and provides on-call support after hours as defined by the application support requirements.
Works with, and may lead, various technical and functional personnel as needed to fulfill requests for technical support, including application, system to system integrations, and security administration.
Monitors non-production and production environments and works in conjunction with, and may lead, database administrators, security, and systems administrators to provide performance tuning on application, database, server, and security settings and features.
Appropriately uses tools and sometimes provides direction to efficiently manage code migrations, environment builds, testing, and implementation.
Applies patches and delivers minor and major application upgrades.
Works with, and may lead, technical resources and functional/business analysts on application, database, server or security requirements and translates into technical or systems specifications for implementation.
Designs technical enhancements to support application, database, server or security landscape.
Completes assigned application administration deliverables and may lead teams in the completion of assigned deliverables, including configuration of applications, database, server or security settings and features.
Provides implementation and ongoing support.
Actively participates in, and may lead, application administration maintenance or implementation plan walkthroughs.
May develop technical documentation to be used by application administration development or support teams.
Actively participates in, and may lead, testing of newly developed applications, integrations, systems, solutions, and upgrades of applications or application support tools.
Works closely with, and may lead, technical resources and functional/business analysts to prepare test plans, test data, and complete integrated testing.
Follows, and may develop, best practice application administration and change management procedures.
Actively participates in smaller systems projects or enhancements, delivering assigned application administration tasks following project plans and estimates.
May lead technical teams in the delivery of assignments.
Provides input for project plans and estimates related to application administration for projects or enhancements.
Actively participates in, and may lead, regular team retrospective events with a continuous improvement mindset.
Consistently identifies and recommends improvement opportunities, logs application administration requests, and delivers upon application administration assignments that improve the system solution.
Shares application administration knowledge and provides cross-training and peer support.
May lead team meetings.
Actively participates in, and may lead, estimation and planning of future application administration work plans.
May develop application administration documentation and procedures used to maintain applications, databases, servers, and security.
Maintains a deep and broad knowledge of technology, equipment, and/or systems in the assigned application areas.
Maintains a deep and broad knowledge of the latest technologies associated with on premise application administrations.
Actively participates in external technical application administration communities of practice gaining and sharing technical knowledge.
Other duties as assigned.