Admin II

LAKE OF THE PINES ASSOCIATION•Auburn, CA

2d•$19 - $22•Onsite

About The Position

The Lake of the Pines Homeowners Association (LOP) is seeking an Administration II - Administration Customer Service Representative to work in the Association Office. This role is responsible for providing excellent and courteous customer service to members, guests, vendors, and staff, aiming for 100% satisfaction and de-escalation of customer service interactions. The position also involves performing administrative tasks and routine clerical duties within the Association workplace. The schedule is Monday – Friday, 12:30 p.m. - 5:00 p.m., with flexibility to increase hours as needed to cover for coworker absences. A resume and complete application, including at least the last 5 years of work history, are required. Lake of the Pines is a 2,000-home gated private community in Northern California with amenities like a private lake and golf course.

Requirements

High school diploma or general education degree (GED) required.
1-3 years’ experience in an office environment required.
Cash handling experience required.
Must be able to work Monday - Friday, 12:30 - 5:00 p.m.
Willingness and flexibility to increase hours as needed to cover for coworker absences.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to operate a computer using a variety of software programs.
Strong organizational skills, and the ability to handle sensitive assignments with tact, diplomacy and confidentiality.
Ability to speak effectively before groups of customers or employees of an organization.
Ability to demonstrate and apply positive interpersonal skills by communicating effectively, tactfully and with courtesy when engaging with members, co-workers, and management.
Ability to de-escalate situations and/or enlist the support of the team lead/supervisor when appropriate.
Ability to write routine correspondence.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute percentages.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to apply strong analytical skills to resolve issues encountered and apply sound reasoning and good judgment in all circumstances.
Ability to deal with multiple tasks, changing priorities, frequent interruptions, and coordinate concurrent assignments efficiently and independently.
Ability to type at a speed of 50 wpm from clear copy.
Knowledge of correct English usage, spelling, grammar, and punctuation.

Nice To Haves

Ability to effectively use the Microsoft Office Suite (Excel, Word, PowerPoint, Outlook, and Teams) and Adobe Acrobat.

Responsibilities

Greet customers and answer phones in a friendly and professional manner.
Serve as the primary contact for membership, guests, contractors, and vendors via telephone, in person, and in the office.
Handle routine matters and route other issues to the appropriate personnel.
Perform all amenities service requests using HOA software.
Perform cash transactions using Point of Sale software and prepare documentation/track reports for all monetary transactions.
Process requests for gate access decals and/or identification cards for members, guests, contractors, and realtors.
Provide business office clerical assistance to management and staff.
Operate office machinery including postage machine, copy machine, computer, printer, and multi-line telephone.
Coordinate service/repair calls for office equipment.
Assist Committees, chartered clubs, and Food and Beverage Department in promoting special events.
Maintain a neat reception area and ensure communication materials are current and stocked.
Ensure the workroom and Admin copiers are stocked with paper daily.
Update informational handouts.
Sort and distribute all mail and packages received.
Balance and close out the end-of-day Point of Sale system.
Assist with office supply orders, reconcile expenses, and forward for check approvals.
Coordinate special printing orders (business cards, letterhead, envelopes, decals, stickers, etc.).
Reconcile expenses and forward for check approvals.
Assist in preparation of LOP News mailing labels and mailing.
Perform duties with an ability to get along and work effectively with others.
Perform duties with regular and predictable attendance.