Application Support Admin II - Communications Center/CAD

City of Colorado Springs•Colorado Springs, CO

About The Position

Implement and support the various systems used in the Public Safety Communications Center to include emergency notifications, scheduling and staffing, technology hardware maintenance and refresh, etc. In addition, this role will serve as a backup computer aided dispatch (CAD) administrator and audio specialist to assist in maintaining the respective software. This position is subject to budget required furloughs to be implemented in the 2026 calendar year. Come explore the possibilities a career with the City of Colorado Springs can offer! We're an accredited pay equity employer! Your starting pay will be within the posted hiring range based on your years of experience and education. As an employee with the City of Colorado Springs, there is Room to Grow! See the full potential of growth for this position here: 2026 Salary Schedule

Requirements

Bachelor’s degree from an accredited college or university with major coursework in a related area of study, preferably with major coursework in computer science or information management.
Three years of full-time, professional experience in a related field, preferably as a business analyst or in application support.
Must possess or obtain within six (6) months of hire the CompTIA Security+ Certification
Strong ability to troubleshoot and resolve software, hardware, and server integration issues.
Familiarity with XML files, server configurations, and security best practices.
Ability to analyze complex business processes, identify areas for improvement, and implement solutions that enhance operational efficiency and effectiveness.
Exceptional verbal and written communication skills to effectively interact with both technical and non-technical stakeholders.
Strong interpersonal skills to work effectively with cross-functional teams and foster positive working relationships with internal and external stakeholders.
Ability to approach challenges methodically, troubleshoot issues independently, and escalate when necessary.
Understanding of public safety technologies and experience with their configuration and troubleshooting.
Ability to create clear and concise training materials and application documentation for internal users and partners.
Familiarity with SharePoint Administration.
Applicants that have used marijuana or CBD products within 3 months from the date of their application submission will not be eligible for hire.
Applicants must be currently authorized to work in the United States on a full-time basis.

Nice To Haves

Knowledge of Rocket RedHat and/or Linux systems.

Responsibilities

Support existing software solutions: Emergency Notifications System, Scheduling and Staffing, City computer hardware maintenance
Support the CAD Administrator with installation, configuration, testing, monitoring, and troubleshooting.
Assist the Audio specialist in retrieving and delivering audio during specialist’s absence.
Provides application security, user setup, role privilege definitions and assignments, and security permissions.
Assists with the installation and/or upgrade of software patches and releases.
Provides user support and coordinates scheduled downtime and upgrades with user community.
Reads technical manuals, confers with users, or conducts computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
Liaise with technological partners (e.g., CSPD App Support, CSFD Technology Team, City IT, 911 Authority IT, 911 Authority GIS).
Deploy new software; ensure configured solution meets business requirements and use cases and is sustainable; migrate from existing application to replacement application; and plan and execute integration and acceptance testing.
Recommends or makes decisions to allocate and schedule deployment project activities related to software.
May analyze and document software and system requirements to be included in the selections, implementations, and production of software solutions and upgrades; may research potential software solutions to determine fit with business needs.
Perform other duties as assigned.