Appliance Repair Technician Professional

Miele•Austin, TX

About The Position

Miele is seeking an Appliance Repair Technician Professional in the Austin, Texas area. The technician travels to customer locations to diagnose, troubleshoot, install, validate, and repair Miele Professional appliances using factory training, service manuals, and computerized tools. The role also supports customers and colleagues through product in-servicing, preventative maintenance, technical assistance, and service documentation. Up to 75% overnight travel may be required.

Requirements

Valid driver's license.
High school diploma or GED.
Good computer skills, including knowledge of Microsoft Office.
Ability to apply basic math concepts.
Ability to read, write, and comprehend English instructions, correspondence, and memos.
Ability to multitask.
Successful completion of pre-employment screening, including drug screen, background investigation, and credit check.
Ability to work professionally with colleagues and be a team player.
Self-motivated, customer-oriented approach and excellent communication skills.
Ability to travel overnight up to 75% of the time.
Ability to sit, walk, and crawl occasionally; stand, squat, kneel, and bend or twist the neck and waist frequently; and use hands repetitively with power or simple grasp constantly.
Ability to perform fine hand manipulation, push, pull, and reach above and below shoulder level constantly.
Ability to lift, pull, and push products weighing up to 50 pounds frequently and products weighing over 100 pounds occasionally.
Ability to carry items up to 6 feet occasionally.

Nice To Haves

Strong understanding of basic plumbing and electromechanical skills is recommended.

Responsibilities

Support installation and validation of Professional products.
Provide in-servicing on the proper use and care of Professional products.
Perform and support preventative maintenance tasks on Professional products.
Organize and maintain the company-provided vehicle, tools, test equipment, computers, and other assigned company assets.
Complete warranty, service-call, validation, and installation documentation accurately and promptly.
Maintain required parts inventory by ordering replacement parts and conducting inventories as required.
Assist other Field Service Representatives in performing job requirements in accordance with policies and procedures.
Mentor other Field Service Representatives in the proper repair of Professional products.
Assist with display and trade show setup and support as assigned.
Assist Technical Support with telephone support as needed.
Contribute to continuous improvement of technical documentation and technical resources.
Promote teamwork and a positive work environment with all employees.
Adhere to the Miele Service Excellence Policy.