APPLE CHAMPION

Micro Center • Phoenix, AZ

1d

About The Position

Micro Center is seeking a self-motivated, results-oriented Apple Champion to service Apple electronics and support customers and store operations. The role identifies, diagnoses, and documents hardware failures and software problems; communicates with customers about estimates and repairs; and works toward service-shop productivity, customer satisfaction, and sales attachment goals. The Apple Champion also maintains required technical certifications, service records and systems, department inventory and merchandising, and provides training to apprentice technicians pursuing Apple certifications.

Requirements

• High school diploma or equivalent.
• Proficiency in Microsoft Office.
• CompTIA A+, ACMT, and ACiT certifications.
• One year of computer service repair or technical customer service experience.
• Ability to communicate professionally in person, by telephone, and in writing, and provide regular updates on customer work orders.
• Ability to handle multiple customer issues and tasks simultaneously.
• Able to lift up to 50 pounds and stand for prolonged periods.
• Shifts include hours before and after the store is open to the public and may include mornings, nights, weekends, and holidays.

Nice To Haves

• Experience in a production-oriented service environment.

Responsibilities

• Identify, diagnose, and document hardware failures or software problems on Apple electronics.
• Provide timely, complete, and accurate information to customers in person, by telephone, or by email for estimate approval and unit repair.
• Achieve service repair shop productivity, customer satisfaction, and sales attachment goals.
• Complete service system transactions accurately.
• Use technical manuals and support resources.
• Keep up to date on retail products and current technologies.
• Maintain technical certifications required to service products as required by ASP partners.
• Maintain a clean work area; track inventory; stock and replenish products; and participate in merchandising activities.
• Support store operations by maintaining loss prevention awareness, assisting with Service Department activities, and helping prepare for physical inventory.
• Manage the Apple appointment scheduler and update it weekly.
• Update and maintain the Apple AST server.
• Train apprentice technicians pursuing ACMT and ACiT certifications.
• Provide weekly reporting on customer satisfaction and product summary scores.
• Perform other duties and tasks as assigned.

Benefits

• Medical, dental, and vision benefits coverage for regular full-time associates.
• Employee discount, including a Friends & Family Discount Program.
• Tuition reimbursement and education discounts.
• Paid time off for regular associates.
• 401(k) plan with company match.
• Vendor and company job training.
• Career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED