Apple Champion

Opportunities to • Phoenix, AZ

1d

About The Position

Micro Center is seeking a self-motivated, results-oriented Apple Champion to identify and diagnose hardware failures and software problems on Apple electronics, document issues, and help customers with service estimates and repairs. The role supports the service repair shop by meeting productivity, customer satisfaction, and sales attachment goals; maintaining accurate service transactions; using technical manuals and support resources; and staying current on retail products and technologies.

The Apple Champion maintains required technical certifications, keeps the work area and inventory in order, and supports store operations and merchandising. The position also manages the Apple appointment scheduler and AST server, trains apprentice technicians pursuing ACMT and ACiT certifications, and provides weekly customer satisfaction and product summary reporting. Work shifts may include hours before and after store hours, mornings, nights, weekends, and holidays.

Requirements

• High school diploma or equivalent.
• Proficiency in Microsoft Office.
• CompTIA A+, ACMT, and ACiT certifications.
• One year of computer service repair or technical customer service experience; experience in a production-oriented service environment is preferred.
• Ability to communicate professionally in person, by telephone, and in writing, and to provide regular updates on customer work orders.
• Ability to handle multiple customer issues and tasks simultaneously.
• Ability to lift up to 50 pounds and stand for prolonged periods.

Nice To Haves

• Experience in a production-oriented service environment.

Responsibilities

• Identify, diagnose, and document hardware failures or software problems on Apple electronics.
• Provide customers with timely, complete, and accurate information by face-to-face, telephone, or email communication for estimate approval and unit repair.
• Meet service repair shop productivity, customer satisfaction, and sales attachment goals.
• Complete service system transactions accurately.
• Understand and use technical manuals and support resources.
• Keep up to date on retail products and current technologies.
• Maintain technical certifications required to service products as required by ASP partners.
• Maintain the department by keeping the work area clean, tracking inventory, stocking and replenishing products, and participating in merchandising activities.
• Support store operations by maintaining loss prevention awareness, assisting with Service Department activities, and helping prepare for physical inventory.
• Manage the Apple appointment scheduler and update it weekly.
• Update and maintain the Apple AST server.
• Serve as the primary trainer for apprentice technicians pursuing ACMT and ACiT certifications.
• Provide weekly reporting on customer satisfaction and product summary scores.
• Perform other duties and tasks as assigned.

Benefits

• Medical, dental, and vision benefits for regular full-time associates.
• Employee discount, including a Friends & Family Discount Program.
• Tuition reimbursement and education discounts.
• Paid time off for regular associates.
• 401(k) plan with company match.
• Esteemed vendor and company job training.
• Career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED