Apple Champion

Opportunities to • Santa Clara, CA

1d

About The Position

Micro Center is seeking a self-motivated, results-oriented Apple Champion to diagnose and repair Apple products, support customers, and contribute to a high-performing service environment. The role involves staying current with technology, mentoring developing technicians, and supporting customer satisfaction and operational success. Base pay is $22 per hour, with the opportunity to earn up to $35.50 under a productivity-based model; the position is also eligible for bonus and commission.

Requirements

• High school diploma or equivalent.
• Proficiency in Microsoft Office.
• At least one year of computer service repair or technical customer service experience, preferably in a production-oriented service environment.
• Effective communication skills and the ability to assist multiple customers in a fast-paced environment.
• Flexible availability, including early mornings, evenings, weekends, and holidays.
• Industry certifications are required within 90 days of hire; the company pays for them.
• Ability to stand and walk throughout the service department for the duration of each shift.
• Ability to lift and carry objects up to 25 lbs constantly, 26–50 lbs frequently, and up to 100 lbs occasionally.
• Ability to constantly use manual and power hand tools for delicate repairs and perform repetitive keyboard operation.

Nice To Haves

• Prior knowledge and experience with GSX.
• Industry certifications are preferred.

Responsibilities

• Identify, diagnose, and document hardware failures or software problems on Apple electronics.
• Provide timely, complete, and accurate information to customers in person, by telephone, SMS, or email.
• Meet service repair shop productivity, customer satisfaction, and sales attachment goals.
• Meet customer service standards and handle difficult customer situations courteously and professionally.
• Maintain minimum location Apple performance metrics and accurately complete service system transactions.
• Use technical manuals and support resources, and stay current on retail products and technologies.
• Maintain technical certifications required to service products by ASP partners.
• Keep the department clean; track inventory; stock and replenish products; and participate in merchandising activities.
• Support store operations by maintaining loss prevention awareness, assisting with Service Department activities, and helping prepare for physical inventory.
• Update and maintain the Apple AST server.
• Serve as the primary trainer for apprentice technicians pursuing Apple certifications.
• Provide weekly reporting on customer satisfaction and product summary scores.
• Perform additional duties and responsibilities as assigned.

Benefits

• Medical, dental, and vision coverage for regular full-time associates.
• Employee discount, including a Friends & Family Discount Program.
• Tuition reimbursement and education savings opportunities.
• Paid time off for regular associates.
• 401(k) retirement plan with company match.
• Vendor and company training.
• Career growth and advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED