APPLE CHAMPION

Micro Center•Santa Clara, CA

19h•$22 - $36•Onsite

About The Position

Micro Center is seeking a self-motivated, results-oriented Apple Champion to diagnose and repair Apple products, provide customer support, and contribute to a high-performing service environment. The role involves staying current with technology, mentoring developing technicians, and helping drive customer satisfaction and operational success. Base pay is $22 per hour, with the opportunity to earn up to $35.50 through a productivity-based model; the position is also eligible for bonus and commission. The Apple Champion communicates with customers in person, by telephone, SMS, or email; diagnoses and documents hardware and software issues; and works toward service repair shop productivity, customer satisfaction, and sales attachment goals. The role maintains service systems, technical certifications, the Apple AST server, inventory, and an orderly work area. It also supports store operations, trains apprentice technicians pursuing Apple certifications, and provides weekly reporting on customer satisfaction and product summary scores. The role requires a high school diploma or equivalent, Microsoft Office proficiency, and at least one year of computer service repair or technical customer service experience. Availability must be flexible, including early mornings, evenings, weekends, and holidays. Physical requirements include standing and walking throughout each shift, lifting and carrying hardware, using hand and power tools for delicate repairs, and repetitive keyboard operation.

Requirements

High school diploma or equivalent.
Proficiency in Microsoft Office.
At least one year of computer service repair or technical customer service experience, preferably in a production-oriented service environment.
Effective communication skills and ability to assist multiple customers in a fast-paced environment.
Flexible availability, including early mornings, evenings, weekends, and holidays.
Stand and walk throughout the service department for the duration of each shift.
Constant manual lifting and carrying of objects up to 25 lbs; frequent lifting of 26–50 lbs; and occasional lifting of up to 100 lbs to move hardware for diagnostic testing.
Constant use of manual and power hand tools, including screwdrivers, soldering irons, heat guns, tweezers, and specialized instruments, as well as repetitive keyboard operation.
Industry certifications are required within 90 days of hire; the company pays for them.

Nice To Haves

Prior knowledge and experience with GSX.
Industry certifications are preferred.

Responsibilities

Identify, diagnose, and document hardware failures and software problems on Apple electronics.
Provide timely, complete, and accurate information to customers in person, by telephone, SMS, or email.
Meet service repair shop productivity, customer satisfaction, and sales attachment goals; uphold customer service standards and handle difficult situations courteously and professionally.
Maintain minimum location Apple performance metrics and accurately complete service system transactions.
Use technical manuals and support resources and stay current on retail products and technologies.
Maintain technical certifications required by ASP partners to service products.
Keep the department clean, track inventory, stock and replenish products, and participate in merchandising activities.
Support store operations by maintaining loss-prevention awareness, assisting with Service Department activities, and helping prepare for physical inventory.
Update and maintain the Apple AST server.
Serve as the primary trainer for apprentice technicians seeking Apple certifications.
Provide weekly reporting on customer satisfaction and product summary scores.
Perform additional duties and responsibilities as assigned.