Apartment Manager

RHF (Retirement Housing Foundation)•Indianapolis, IN

1d•$30 - $30

About The Position

The Apartment Manager at Crooked Creek Tower, a 167-unit affordable housing community for adults 62+ located in Indianapolis, IN, is responsible for overseeing the daily operations of the property while ensuring resident satisfaction and compliance with all applicable housing regulations. This role emphasizes strong customer service, effective property management, and fostering a safe, supportive, and respectful community environment for senior residents. The Apartment Manager works closely with maintenance staff, residents, and management to ensure the property remains well-maintained, organized, and compliant with program requirements. Key responsibilities include coordinating daily operations, addressing resident needs, supporting leasing and occupancy activities, and maintaining high operational standards throughout the community.

Requirements

High school diploma or equivalent required; experience in property management, business administration, or a related field preferred.
3+ years of experience in property management, preferably in senior living, affordable housing, or multifamily housing environments.
Experience with HUD, and other affordable housing programs preferred.
Experience managing budgets, financial reporting, and property operations.
Strong leadership and organizational skills, with the ability to manage a team and work with diverse groups of residents.
Excellent communication skills, both written and verbal, with the ability to interact with residents, families, staff, and external partners.
Proficient in property management software (e.g., Yardi, RealPage) and Microsoft Office Suite (Word, Excel, Outlook).
Strong problem-solving skills, with the ability to manage complex situations and make decisions that align with company policies and resident needs.
Ability to work independently and prioritize tasks in a fast-paced environment.
Ability to work flexible hours, including weekends and evenings, as needed.
Must pass all pre-employment screening requirements, including reference verification.

Responsibilities

Oversee all aspects of daily operations for Crooked Creek Tower, including leasing, resident relations, and facilities management.
Ensure compliance with federal, state, and local housing regulations, including HUD requirements.
Prepare and manage budgets, ensuring the financial health of the property by controlling expenses and maximizing occupancy.
Oversee maintenance staff and coordinate with vendors for repairs, renovations, and preventative maintenance to ensure the property is safe and well-maintained.
Conduct regular inspections of the property, common areas, and individual units to ensure compliance with safety, cleanliness, and housing standards.
Review and approve purchase orders, invoices, and other financial documents related to property operations.
Manage leasing activities, including marketing available units, conducting tours, and processing applications.
Ensure all lease agreements comply with RHF policies and affordable housing regulations.
Maximize occupancy by actively managing leasing efforts, monitoring vacancy rates, and retaining current residents.
Coordinate move-ins and move-outs, ensuring that vacant units are prepared promptly for new residents.
Work with prospective residents to ensure that eligibility requirements for senior and affordable housing are met.
Foster a positive community atmosphere by organizing and supporting resident activities, events, and services.
Address resident concerns and resolve disputes in a timely and professional manner, ensuring the satisfaction and well-being of all residents.
Serve as a liaison between residents and RHF leadership, communicating concerns, suggestions, and feedback.
Provide exceptional customer service to residents and their families, maintaining a welcoming and respectful environment.
Work closely with the Resident Service Coordinator to ensure residents have access to necessary social and supportive services.
Ensure compliance with all HUD, and other affordable housing program regulations, including income certifications and annual recertifications.
Maintain accurate and organized records of leasing, financial, and maintenance activities, preparing reports as required by RHF leadership and regulatory agencies.
Coordinate and oversee audits, inspections, and reviews by regulatory bodies or funding sources, ensuring that the property meets all standards and guidelines.
Stay informed of changes in housing regulations and best practices to ensure compliance and operational efficiency.