Apartment Maintenance Manager

UDR - Opening Doors to your future•Addison, TX

62d•Onsite

About The Position

UDR is seeking a Maintenance Manager to join our team at Savoye (745 units) located in Addison, TX. This role oversees the efforts of property in the areas of inspection, maintenance, and repair, focusing on leading and managing routine tasks and projects. The position ensures the physical aspects of each community meet company standards and applicable laws for safety, appearance, and operational efficiency, all within budgeted financial goals. Responsibilities include diagnosing problems and providing training for repairs in HVAC, electrical, plumbing, pool, carpentry, drywall, exterior structural, and appliance maintenance. The Service Manager is also responsible for scheduling the quick turnaround of vacated apartments for occupancy.

Requirements

Minimum of four years’ experience in building and mechanical maintenance including HVAC, plumbing, electrical, appliance repair, painting and drywall, and/or pool maintenance.
Must be EPA Type II certified: Type III or Universal may be required at some locations.
Certification in Chlorine, Fluorine, and Carbon (CFC) required for diagnosing, repairing, and maintaining equipment required for some properties and preferred for all properties.
Some locations require certification in pool operation (CPO).
Must have and maintain a valid driver’s license unless otherwise noted.
Knowledge of organizational and community policies and procedures.
Ability to apply policies and procedures to solve everyday issues.
Knowledge of and ability to follow proper safety techniques in accordance with OSHA, HVAC, Company, and community policies, procedures and standards to mitigate liability.
Must know and follow the Fair Housing laws.
Ability to proactively recognize and implement superior customer service to internal and external customers.
Ability to examine and repair various types of service equipment.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to exercise initiative, problem-solving and decision-making skills.
Ability to work in a fast-paced environment and handle multiple projects simultaneously to meet deadlines.
Ability and willingness to lead, take charge, and offer opinions and direction.
Immediately repairs or delegates repair of all mechanical or electrical equipment malfunctions, associate/resident/visitor injuries or accidents, or other safety issues to the appropriate individual(s) and recommends/initiates appropriate corrective actions.
Ability to motivate, develop, and direct people as they work, identifying the best people for the job.
Ability to apply the principles and practices of work leadership and management.
Ability to motivate the community team and manage their performance in accordance with company policies, values, and business practices.
Ability to effectively present information and respond to questions or resolve resident, vendor and contractor issues.
Ability to work in conjunction with community management and associates.
Must have effective verbal and listening communication skills.
The ability to communicate information so others will understand.
Skilled in the use of the internet, spreadsheets, databases, and word processing software.
Ability to create, compose, and edit written materials.
Ability to use a computer, a smart phone, and enter service ticket information into the service ticket system.

Nice To Haves

Technical or vocational certificate and/or degree preferred.
Experience supervising associates is preferred.

Responsibilities

Manage the completion of all resident service and maintenance requests.
Meet the service budget and manage financial resources for maintenance and repair projects.
Provide leadership to the service team, including interviewing, orientation, and training.
Lead, direct, and supervise the service team in their day-to-day functions.
Review and approve Kronos timecard records for direct reports.
Manage and schedule service support for appearance, preventative maintenance, safety, and OSHA/legal requirements.
Manage execution of emergency repairs from within the service team or from third-party vendors.
Conduct periodic inspections to assess effectiveness of policies and procedures and develop corrective action plans.
Develop standards for the cleanliness and overall appearance of the community’s grounds, amenities, building exteriors, unit interiors, and common areas.
Manage, maintain, and report amenity deficiencies.
Manage vacant apartment turn schedules.
Conduct punch walks on make-ready units and manage quality assurance of vendor turns.
Manage utility for vacant apartments to ensure energy efficiency.
Perform final walk for move-ins ensuring quality.
Perform pre and post move-out inspections, documenting unit condition.
Provide determination for interior vacant condition for items to be replaced.
Manage ROI installations.
Conduct weekly lighting inspections throughout the community.
Complete and/or manage all community common area and resident service requests.
Manage and oversee pest control for all units.
Provide inspections to all fitness equipment to ensure safe operation.
Maintain Refrigerant (freon) usage and recovery log in compliance with Risk Management guidelines.
Manage pool logs for vendor compliance.
Complete Cap Labor forms.
Purchase supplies and equipment to maintain appropriate levels of inventory within budget.
Monitor batteries for smart locks and proactively replace as necessary.
Serve as point person for questions on programming of controlled access areas.
Manage equipment warranties and required follow-up.
Provide superior customer service to internal and external customers.
Hire and train new staff and develop staff to maximize potential.
Monitor staff performance, address performance problems through corrective action, and assist staff with concerns.
Approve time records and requests for time off.
Ensure leadership style creates a productive, motivated, informed, inspired, engaged and goal-oriented team.
Comply with all Company policies and procedures related to employment.
Commit to Living the UDR Values each day.
Perform other duties as assigned or as necessary.