Apartment Maintenance Manager

AIR Communities • Boston, MA

2d • $80,000 - $90,000

About The Position

AIR Communities is hiring an Apartment Maintenance Manager for Tower One Greenway, an apartment community in Boston, Massachusetts. The role leads and develops a maintenance team and manages property maintenance, including vendor relationships, service staff, preventative maintenance, apartment turns, and resident service requests. The manager communicates maintenance and capital needs to management and ensures they are addressed, maintains compliance with company procedures and applicable requirements—including Environmental Health & Safety—and manages the budget to support strong returns while maintaining quality and customer service. The position includes resident and team member service responsibilities and may require flexible scheduling, evening and weekend work, seven-day work weeks depending on community needs and seasonality, and on-call shifts at least one week per month. Expected compensation is $80,000–$90,000 annually, with a 15% target bonus opportunity and possible quarterly customer service satisfaction bonuses of up to $250 per month.

Requirements

• At least 3 years of experience in technical maintenance and facilities management in the property management industry.
• 1–3 years of experience leading a team in customer service and asset maintenance.
• A reliable mode of transportation.
• Ability to work a flexible schedule, including evenings, weekends, seven-day work weeks depending on community needs and seasonality, and on-call shifts at least one week per month.
• Ability and willingness to move heavy equipment and machinery.
• Ability to read, write, and speak English.
• Mechanical aptitude.
• Customer-service orientation, strong organizational skills, and troubleshooting ability.

Responsibilities

• Lead and develop a team of one or more direct reports.
• Provide exemplary service to residents and team members.
• Manage property maintenance, including vendor relationships, service staff, preventative maintenance, apartment turns, and resident service requests.
• Communicate property maintenance and capital needs to management and ensure those needs are addressed.
• Ensure the property follows AIR operating procedures and guidelines and complies with regulations and other requirements, including Environmental Health & Safety matters.
• Manage the budget efficiently to maximize return on investment while maintaining quality and customer service.

Benefits

• Paid time off, including vacation, sick time, and 14 holidays.
• Medical, dental, vision, and life insurance options.
• HSA/FSA plans.
• Short- and long-term disability paid by the company.
• Apartment discount or benefit option to live on-site at the community.
• 401(k) plan with up to 6% employer match.
• Paid parental leave of up to 16 weeks.
• Tuition assistance and up to 100% reimbursement for job-related certifications and licenses.
• 15 hours of paid community service time annually.
• Commuter benefits.
• Pet insurance.
• Consumer discounts on various products and services.
• Ongoing professional development, leadership training, and career growth opportunities.
• Performance-based compensation, including a 15% target bonus opportunity.
• Quarterly customer service satisfaction bonuses of up to $250 per month.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed