Apartment Maintenance Manager

AIR Communities•Revere, MA

9d•$70,000 - $75,000

About The Position

AIR Communities owns and operates apartment communities in major markets across the country. Apartment Maintenance Managers help make these communities a great place to live by maintaining their appearance and condition and providing quality service to residents. The role uses industry-leading technology to support maintenance work, including apartment turns and resident service requests. The manager leads and develops three direct reports, provides service to residents and team members, ensures compliance with operating procedures and applicable regulations—including Environmental Health & Safety requirements—and manages the maintenance budget. The role oversees apartment make-ready work from move-out inspection and documentation through scheduling, repairs, cleaning, quality checks, and final sign-off. It coordinates residents, maintenance staff, vendors, and property management to keep unit turnovers on schedule. The position offers an expected annual pay rate of $70,000–$75,000 and a 15% target bonus opportunity. Additional earning opportunities may include monthly customer service satisfaction bonuses and renewal split bonuses. An apartment benefit option may be available for an on-site unit, subject to availability, approval, and other conditions.

Requirements

At least three years of experience in technical maintenance and facilities management, ideally in property management or a similar industry.
One to three years of experience leading a team in customer service and asset maintenance.
A reliable mode of transportation.
Ability to work a flexible schedule, including evenings, weekends, seven-day work weeks depending on community needs and seasonality, and on-call shifts at least one week per month.
Ability and willingness to move heavy equipment and machinery.
Ability to read, write, and speak English.

Responsibilities

Lead and develop a team of three direct reports.
Provide exemplary service to residents and team members.
Ensure the property follows AIR operating procedures and guidelines and complies with regulations and other requirements, including Environmental Health & Safety matters.
Manage the budget efficiently to maximize return on investment while maintaining quality and customer service.
Coordinate the make-ready sequence and ensure steps are completed in the correct order to avoid rework and delays.
Lead or supervise move-out inspections, document unit conditions, identify damage, and create detailed punch lists for repairs and cleaning.
Schedule trades and vendors in the correct sequence, including repairs, painting, flooring, and cleaning.
Manage third-party vendors or on-site maintenance teams to ensure timely arrival, quality work, and adherence to deadlines.
Conduct final walkthroughs to confirm units meet leasing standards and address missed items before sign-off.
Coordinate communication between residents, maintenance staff, vendors, and property management to keep the turnover process moving smoothly.

Benefits

Expected pay rate of $70,000 to $75,000 annually, plus a 15% target bonus opportunity.
Monthly customer service satisfaction bonuses of up to $250 and renewal split bonuses.
An apartment benefit option to live on-site, subject to availability, approval, and other conditions.
Paid time off, including vacation, sick time, and 14 holidays.
Medical, dental, vision, and life insurance options.
HSA/FSA plans.
Company-paid short- and long-term disability.
25% rent discount at any AIR community, subject to application and certain exclusions.
401(k) plan with up to 6% employer match.
Paid parental leave of up to 16 weeks.
Tuition assistance and up to 100% reimbursement for job-related certifications and licenses.
15 hours of paid community service time annually.
Commuter benefits.
Pet insurance.
Consumer discounts on various products and services.
Ongoing professional development, leadership training, and career growth opportunities.