Apartment Maintenance Manager

AIR Communities•Revere, MA

About The Position

AIR Communities owns and operates apartment communities in major markets across the country. The Apartment Maintenance Manager helps make the community a great place to live by maintaining its appearance, providing responsive service to residents, and using technology to support efficient maintenance operations. The role oversees apartment turns and service requests, leads a team, maintains compliance, and manages maintenance budgets while protecting quality and customer service. The manager leads and develops three direct reports and coordinates apartment make-ready work from move-out inspection through final walkthrough. This includes documenting unit conditions, preparing repair punch lists, sequencing staff and vendor work, monitoring quality and deadlines, and coordinating communication among residents, maintenance staff, vendors, and property management. The stated expected pay rate is $70,000–$75,000 annually, with a 15% target bonus opportunity. Additional compensation opportunities include monthly customer-service satisfaction bonuses of up to $250 and renewal split bonuses. An optional apartment benefit may be available, subject to unit availability, approval, and other conditions. The position requires a flexible schedule that may include evenings, weekends, seven-day work weeks depending on community needs and seasonality, and on-call shifts at least one week per month. Physical activity, including moving heavy equipment and machinery, is required.

Requirements

At least 3 years of experience in technical maintenance and facilities management, ideally in property management or a similar industry such as hospitality, retail, or restaurants.
1–3 years of experience leading a team in customer service and asset maintenance.
Reliable mode of transportation.
Ability to work a flexible schedule that may include evenings, weekends, seven-day work weeks depending on community needs and seasonality, and on-call shifts at least one week per month.
Ability and willingness to perform physical activity and move heavy equipment and machinery.
Ability to read, write, and speak English.
Strong team-building orientation, mechanical aptitude, solution-focused approach, practicality, motivation, customer-service orientation, organization, troubleshooting ability, and attention to detail.

Responsibilities

Lead and develop a team of three direct reports.
Provide exemplary service to residents and team members.
Ensure the property complies with AIR operating procedures and guidelines, regulations, and other compliance matters, including Environmental Health & Safety.
Manage the budget efficiently to maximize return on investment while maintaining quality and customer service.
Coordinate the apartment make-ready sequence so that work is completed in the correct order and delays or rework are avoided.
Lead or supervise move-out inspections, document unit conditions, identify damage, and create detailed punch lists for repairs and cleaning.
Schedule trades and vendors in the appropriate sequence, such as completing repairs before painting and flooring before deep cleaning.
Manage third-party vendors and on-site maintenance teams to ensure timely arrival, quality work, and adherence to deadlines.
Conduct final walkthroughs to confirm units meet leasing standards and address missed items before sign-off.
Coordinate communication among residents, maintenance staff, vendors, and property management to keep the turnover process moving smoothly.
Respond to maintenance challenges and help ensure residents receive timely service.

Benefits

Expected annual pay of $70,000–$75,000 plus a 15% target bonus opportunity.
Monthly customer-service satisfaction bonuses of up to $250 and renewal split bonuses.
Optional apartment benefit to live on-site, subject to availability, approval, and other conditions.
Paid time off, including vacation, sick time, and 14 holidays.
Medical, dental, vision, and life insurance options.
Health savings account and flexible spending account plans.
Short- and long-term disability paid by the company.
25% rent discount at any AIR community, subject to rental application and exclusions.
401(k) plan with up to 6% employer match.
Paid parental leave of up to 16 weeks.
Tuition assistance and up to 100% reimbursement for job-related certifications and licenses.
15 hours of paid community-service time annually.
Commuter benefits and pet insurance.
Consumer discounts on various products and services.
Ongoing professional development, leadership training, and career-growth opportunities.