Apartment Maintenance Manager

AIR Communities•Boston, MA

About The Position

AIR Communities is hiring an Apartment Maintenance Manager for Tower One Greenway, an apartment community in Boston, Massachusetts. The manager leads and develops the maintenance team and oversees property maintenance, including vendor relationships, service staff, preventative maintenance, apartment turns, and resident service requests. The role provides service to residents and team members, communicates property maintenance and capital needs to management, and ensures those needs are addressed. It also ensures compliance with AIR operating procedures and guidelines, regulations, and Environmental Health & Safety matters, while managing the budget to maximize return on investment and maintain quality and customer service. The position requires a flexible schedule that may include evenings, weekends, seven-day work weeks depending on community needs and seasonality, and on-call shifts at least one week per month. It involves physical activity, including moving heavy equipment and machinery.

Requirements

At least 3 years of experience with technical maintenance and facilities management in the property management industry.
1–3 years of experience leading a team in customer service and asset maintenance.
A reliable mode of transportation.
Ability to work a flexible schedule, including evenings, weekends, seven-day work weeks depending on community needs and seasonality, and on-call shifts at least one week per month.
Ability and willingness to move heavy equipment and machinery.
Ability to read, write, and speak English.

Responsibilities

Lead and develop a team of one or more direct reports.
Provide exemplary service to residents and team members.
Manage property maintenance, including vendor relationships, service staff, preventative maintenance, apartment turns, and resident service requests.
Communicate property maintenance and capital needs to management and ensure they are addressed.
Ensure the property follows AIR operating procedures and guidelines and complies with regulations and other requirements, including Environmental Health & Safety matters.
Manage the budget efficiently to maximize return on investment while maintaining quality and customer service.

Benefits

Expected annual pay of $80,000–$90,000 plus a 15% target bonus opportunity.
Quarterly customer service satisfaction bonuses; eligible service managers can earn up to $250 per month.
Apartment discount benefit option to live on-site.
Paid time off, including vacation, sick time, and 14 holidays.
Medical, dental, vision, and life insurance options.
HSA/FSA plans.
Short- and long-term disability paid by the company.
401(k) plan with up to 6% employer match.
Paid parental leave of up to 16 weeks.
Tuition assistance and up to 100% reimbursement for job-related certifications and licenses.
15 hours of paid community service time annually.
Commuter benefits and pet insurance.
Consumer discounts on various products and services.
Ongoing professional development, leadership training, and career growth opportunities.